Account Manager - Event Rentals

Job Description

Job Description

Account Manager - Event Rentals

Location: Grand Rapids or Detroit/Ypsilanti, Michigan | 30% to 50% Regional Client Travel

Overview:

Alpine Events is seeking an experienced and relationship-driven Account Manager to join our team in Grand Rapids, Michigan. This role is responsible for developing, managing, and growing client accounts across a range of industries, including event planning, venues, sporting events, nonprofit organizations, and corporate events throughout Northern & West Michigan

The Account Manager serves as the primary point of contact for account clients to ensure seamless event execution while proactively identifying opportunities to grow each account. Success in this role comes from balancing responsiveness with initiative: anticipating client needs, recommending solutions, and building long-term partnerships.

Key Responsibilities:

• Manage and grow a portfolio of existing client accounts while identifying new business opportunities through relationships and referrals
• Personally generate and manage annual rental reservations
• Consistently review existing accounts to uncover upsell and cross-sell opportunities, and proactively recommend relevant services based on each client’s needs, building trust and increasing overall account value.
• Manage and grow client accounts while ensuring quality care in rental products and delivery, making sure every item is accurate, in excellent condition, and arrives on time for events.
• Represent Alpine Events at industry events, site visits, and networking opportunities to expand brand presence and drive new business
• Act as a strategic partner to clients by providing guidance on rental selections, layouts, and logistics
• Collaborate with operations, leadership, and marketing teams to ensure smooth execution from sale through event completion
• Handle escalated client situations and provide solutions that protect both the client experience and profitability
• Maintain accurate CRM data, ensuring consistent documentation and adherence to standardized sales processes

Required Skills & Qualifications:

• 3-5 years of experience with in account management or a client facing sales role
• Strong relationship-building skills with confidence in networking and developing industry connections
• Comfortable representing the company in professional and social networking environments
• Comfortable discussing event logistics, layouts, and timelines with clients
• Highly organized with the ability to manage multiple accounts simultaneously
• Proven track record of follow-through, attention to detail, and accuracy
• High-touch, personalized approach to customer service
• Experience with HubSpot or similar CRM platforms

Preferred Background

• Minimum 3-5 years of Account Management, Event Rentals, Venue Management, Wedding Industry, Corporate Event Planning, Hospitality or Hotel Sales, and/or B2B Consultative Sales

Work Environment

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM
• Flexibility expected to attend networking events and for client needs outside standard business hours
• 30% - 50% on the road visiting clients, and 70% - 50% in Office/Remote
• Occasional exposure to outdoor elements during site visits
• Must be able to lift up to 25 lbs

Why Join Alpine Events?

• Collaborative team environment where operations and sales work closely together
• Opportunities for growth, training, and professional development
• Work that is meaningful—helping clients create unforgettable events
• Strong company culture built on teamwork, communication, and excellence

Job Details:

• Job Type: Full-Time
• Competitive pay with opportunity to earn commission
• Benefits: 401(k) Matching, Dental, Health, and Vision Insurance, Paid Time Off