Sales and Customer Service Representative

Sales and Customer Service Representative Location Wixom, MI :

Sales and Customer Service Representative

541- Wixom, MI

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Department:54

Employment Type: Full-Time

Experience : Mid-Level

Looking to Join our Team? Here's what we're looking for!

We're growing - DeWitts Radiator just relocated to a larger facility in Wixom, MI and is seeking a highly motivated and energetic Sales and Customer Service Representative. The ideal candidate will have a broad range of skills and experience in the automotive aftermarket.

Job Overview

• Grow business and sales accounts

• Increasing sales activities

• Delivering an outstanding customer experience

Successful candidates will be able to:

• Manage and grow existing sales accounts while prospecting and developing new business

• Field inbound client phone calls daily and enter customer orders

• Follow industry trends, gather market intel, identify new opportunities, and recommend marketing strategies to target specific clientele

• Analyze and report sales budget performance, business forecasting utilizing customer's forecast, sales history, and Google reviews

• Deliver strong customer service by responding to billing, technical, shipping and all other customer inquiries in a timely and professional manner

• Schedule and perform product demonstrations, participate in trade shows, attend professional functions, and make meaningful contact with sales leads and existing customers

• Manage product returns cases and shipping discrepancies

• Aid customers with technical advice on installation and use of products

• Must follow established APG and OSHA safety policies and procedures

• Will handle various projects assigned by leadership from time to time

Shift:

The current shift is Monday- Friday from 7:30 AM to 4 PM. (ET)

Preferred candidates will have:

• Experience in the motor sports/automotive markets

• A high degree of professionalism, possesses excellent communication skills, demonstrates thoughtful decision making, possesses a high attention to detail, and will have the ability to work successfully with little supervision

• A thorough knowledge of common office software programs such as Excel, Word, and Outlook, as well as the ability to learn new applications to service our clients

• Excellent computer skills and the ability to work in various customer service web portals

• Bachelor's degree preferred (Engineering, Business, Finance, or related field is preferred)

• 3+ years of experience in a sales or customer service role

• Familiarity with thermal science and automotive cooling principles

• Teamwork mentality and cooperative attitude toward co-workers and supervisors

• Agile and flexible and willing to flex to various parts of the business as needs arise

• Ability to work in a faced-paced, rapidly evolving manufacturing environment

We'll take care of you - here's how!

We put our employees first and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we always have your best interest in mind.

• Comprehensive Health, Dental, and Vision Insurance

• Retirement Plan with Company Match

• Paid Time Off

• Paid Holidays

• Continuing Education Reimbursement

• Wellness Program and Healthy Living Reimbursement

• Discount on Products

• Growth Opportunities

• Paid Parental Leave

• An extremely supportive team

About AFCO Performance Group

DeWitts Radiator is part of the AFCO Performance Group which engineers, manufactures, and distributes premium Shocks, Springs, Brakes, Cooling, Exhaust Products, Gauges, Scales, Specialty Tools, Chassis Setup Equipment, and Motorcycle Suspension Products through its various brands: AFCO Racing Products, Dynatech Headers, PRO Shocks, DeWitts Radiators, Longacre Racing Products, and Legend Suspensions. AFCO Performance Group continues to build on over 35 years of manufacturing experience with quality performance products, racing engineering innovation, and superior service and support.

We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with who you are, then we'd love to chat with you.