Customer Service Insurance Inside Sales

Job Description

Job Description

MUST HAVE ACTIVE PROPERTY & CASUALTY INSURANCE LICENSE TO APPLY (Any state qualifies)

Are you someone who loves helping people but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold-calling role.

This is not high-pressure selling.

This is a professional role where you:

• Serve
• Educate
• Protect
• And grow revenue naturally through conversations

Full Benefits 100% Employer Paid

We invest in our people long term.

You focus on growth we handle the coverage.

Compensation

• Base salary + commission (W2)
• Bonuses for cross-sell and retention performance
• Additional promotions and incentives
• Realistic earning potential: $50,000$75,000+
• Long-term growth into senior service or sales roles

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Dental (100% employer paid)

Vision (100% employer paid)

Paid Holidays

What This Role Actually Does

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

• Answer inbound service calls (billing, claims, policy changes)
• Review coverages and explain them clearly
• Identify gaps and cross-sell opportunities
• Transition service calls into sales conversations naturally
• Conduct customer policy reviews
• Follow up on renewal increases and rate questions
• Support retention by delivering world-class experiences
• Meet daily revenue and activity expectations

Every role in our agency is revenue-generating including this one.

What Success Looks Like Here

You will learn to:

• Turn a billing question into a coverage review
• Turn a policy change into a bundling opportunity
• Turn a rate concern into a value conversation
• Turn a simple interaction into long-term loyalty

We will teach you:

• A proven sales & service process
• How to explain discounts clearly and confidently
• How to protect customers the right way
• How to increase retention while increasing revenue

You are not just answering phones. You are protecting families and strengthening relationships.

Who This Role Is For

Youll thrive here if you:

• Enjoy talking to people
• Have a calm, confident phone presence
• Are coachable and growth-minded
• Want a career, not just a job
• Take feedback well
• Want stable income with upside
• Believe in doing whats right for the customer
• Insurance experience is required but we also train.

Michigan Property & Casualty license is required