Staff Escalations Engineer

Employer: Stryker Corporation

Job Title: Staff Escalations Engineer

*Job Requisition: *1006.413.3

Job Location: May telecommute -- can work anywhere in the U.S.

Job Type: Full Time

Rate of Pay: $176,130.00 to $222,300.00 per Year

Duties: Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff. Record relevant data regarding a production issue and provide problem summary to non-subject matter experts. Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available. Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment, including incorporating new tests into the standard validation workflows. Investigate and solve customer infrastructure problems that may indirectly cause production problems. Conduct functional and performance characterization to extract evidence of root cause. Identify database underperformance issues and implement changes to resolve. Make data changes to rectify incorrect input information. Work with the product development teams to improve quality and support of customer issues. Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, and performance profiling.

Position requires 5% domestic and/or international travel.

Requirements: Must have a Bachelor's degree in Computer Science, Electrical Engineering or related field (will accept foreign education equivalent) and four (4) years of experience in full stack development. Position requires experience in the following: diagnosing and resolving network configuration problems using utilities TCPDUMP and WIRESHARK; evaluating application performance meets operational goals using software tools, including SAR; developing software solutions to automatically recover from a service outage using scripting languages such as BASH; and, resolving data problems (malformed or non-compliant production data) using SQL-type databases, including SQL Server, MySQL or PostgreSQL.

Contact: [email protected] . Must reference job 1006.413.3