Patient Services Representative - Ear, Nose, and Throat * Days - 40hrs/wk.
- High school education or equivalent
- Prior administrative or clerical experience in a clinical setting preferred
- Knowledge of medical terminology and coding preferred
- Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
- Well developed verbal and written communication skills
- Strong telephone skills and etiquette
- Knowledge of basic math and office procedures
- Ability to work under pressure with minimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Basic computer knowledge and skills
- Experience with computer data entry and strong typing skills
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers and directs all incoming calls.
- Takes complete and accurate patient messages that need to be relayed to the care team.
- Schedules patient appointments and handles inquires.
- Collaborates with the care team to maintain and improve patient care and service.
- Registers patients according to established protocols and manages assigned work queues.
- Assists patients in completing all necessary forms and documentation.
- Ensures accurate billing information for patients.
- Maintains patient correspondence and follow-up calls.
- Collects payment and reconciles cash draw.
- Ensures reception area, office files and front desk are well maintained.
- Maintains patient privacy and confidentiality.
- Performs other clerical duties as assigned.
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