Operations & Analytics Associate (Remote)

Location: United States (Remote) | Time Zone: Eastern Time Preferred | Detroit, MI: Preferred for In-Person Collaboration

Role Overview

We are hiring a highly motivated Operations & Analytics Associate who wants to learn how a high-growth infrastructure company runs from the inside.

This role is designed for someone organized, hungry, and willing to do the work — someone who wants exposure across product, engineering, legal, marketing, and partnerships, and is excited to build real operational muscle over time.

You’ll report directly to the COO and work closely with Cyclops co-founders, partnering with all teams across the company to ensure Cyclops runs smoothly. This role offers meaningful exposure to company-wide operations and decision-making, and for the right person, can expand significantly in responsibility and scope as the company scales.

If you love systems, tools, checklists, clarity, and getting things done — this role is for you.

Key Responsibilities

Internal Systems, Processes & Workflow

• Help administer company-wide tools (HubSpot, Slack, Google Workspace, etc.)
• Maintain documentation and internal workflows
• Create and update Standard Operating Procedures (SOPs) and internal playbooks
• Support evaluation and rollout of new tools
• Assist in tracking cross-functional projects and key deadlines

Vendor & Contract Management

• Coordinate vendor onboarding and maintain centralized documentation
• Track contract review cycles, renewals, and key compliance milestones
• Maintain a vendor database and renewal calendar
• Support cost tracking and vendor optimization initiatives
• Partner with Legal and Compliance to ensure documentation requirements are met

Reporting & Operational Visibility

• Pull and analyze data to build dashboards tracking operational KPIs
• Prepare executive-level reporting materials for leadership, ensuring data is clear, accurate, and decision-ready
• Assist in managing expense tracking, forecasting inputs, and financial reporting workflows
• Help automate recurring reporting workflows where possible
• Ensure reporting is accurate, timely, and decision-useful

Company Enablement

• Support team onboarding and offboarding processes to ensure a seamless employee experience
• Help organize and track company-wide operational initiatives and priorities
• Improve cross-team alignment by documenting decisions, action items, and ownership
• Identify operational bottlenecks and suggest process improvements
• Serve as a connective partner across teams to ensure execution stays on track

Who This Role Is For

Someone who is:

• Highly organized and detail-oriented
• Curious and eager to learn how startups scale
• Comfortable operating in ambiguity and taking initiative to solve problems
• Excited by structure, systems, and operational excellence
• A clear communicator who follows through

You don’t need to know everything. You do need to be proactive, dependable, and willing to grow.

Qualifications

Required

• Exposure to Business Operations, Internal Operations, Program/Project Management, or a related field
• Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously
• Comfort working with data, spreadsheets, and reporting workflows
• Ability to learn new systems quickly and adapt in a fast-moving environment
• Clear written and verbal communication skills

Preferred

• Experience in a startup or high-growth environment
• Experience working with data and reporting tools such as Tableau, Google Analytics, Looker, Power BI, or similar platforms
• Experience with and/or interest in fintech, payments, or crypto

Reporting Structure

• Reports to COO
• Works cross-functionally with Team Leads

Compensation and Benefits

We believe great work starts with great support. Our team members enjoy competitive pay and a full range of benefits — health coverage (medical, dental, vision), paid time off, and additional perks to help you thrive in and out of work.

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About Cyclops

Cyclops is the only crypto and stablecoin infrastructure provider exclusively focused on payments. Historically, crypto and stablecoin payments have been unnecessarily difficult. With Cyclops, the era of delays and complexity is over.

We are serial entrepreneurs. We founded The Giving Block in 2018, sold it to Shift4 (NYSE: FOUR) in 2022, then spent the last 4 years building out the Shift4 crypto team and products. Now, we’re running things back and following a similar playbook. This time we’re more prepared and backed by the best in the industry (Castle Island, Fidelity, and Shift4).

Cyclops Culture

Don’t join Cyclops if you’re looking for a typical 9-5. The culture we’ve built is one of first-principles thinking and relentless execution. We wake up every day excited to deliver great products worthy of the world’s best companies. Everyone who works at Cyclops must have a founder mindset, where no problem is too big to solve.