Field Service Engineer - East Coast

Job requirements & will support - MI, OH, PA, NY, VT, NE, ME, CT, RI, NJ, DE, MD, and DC. Â

• • Provide in-house and field service of Software/hardware-driven medical devices, including network configuration, software installation, and system integration with hospital IT infrastructure.
  • Provide support to customers via phone, e-mail, and other communications as needed.
  • Act as the first point of escalation for customers for technical issues that arise in the field.
  • Through the Call Center environment, provide return and replacement support for equipment and consumables.
  • Manage service inventory of consumables, spare parts, and assemblies for service support.
  • Provide return and replacement support for Echosens equipment and consumables.
  • Develop and manage on-site and depot service, including development of service infrastructure.
  • Train in-house and field technicians.
  • Train medical staff in equipment theory, use, and operation.
  • Responsible for control of further processing, delivery, or installation of non-conforming product until the deficiency or unsatisfactory condition has been corrected.
  • Document service cases and update CRM and ticketing systems (e.g., Salesforce, Zendesk) with detailed, structured notes related to system issues, fixes, and escalation outcomes
  • Assembly and testing of complex micro-electromechanical apparatus.
  • Assist with a variety of manufacturing and assembly tasks related to the console and associated components.
  • Excellent hands-on skills, both mechanical and electrical.
  • High frequency of travel required within the US. ( 3 – 5 days per week).

Education requirements

Mechanical or electrical engineering preferred.

Bachelor's Science (or equivalent) is desirable.

Minimum of 3 years of experience as a Field Service Engineer within the medical device industry or a related technical field.

IT certifications such as CompTIA A+, Network+, or equivalent are a plus.

Experience in computer networking, cybersecurity, or cloud-based systems is advantageous.

Experience requirements

Experience in remote support, testing, and quality control of medical devices, including software and hardware upgrades.
Strong technical, problem-solving, troubleshooting, analytical, and critical thinking skills.
Experience with Microsoft Windows OS (workstation and server), IP-based networking (TCP/IP), remote desktop tools, and cloud-connected medical platforms
Excel at building long‐term customer relationships. Excellent communication skills.
Capable of multitasking and prioritizing tasks effectively. A moderate clinical background (e.g., familiarity with the operating room environment and working with physicians) is required.
Familiarity with basic cybersecurity principles and compliance requirements (e.g., HIPAA, secure data transmission).