Parts Counter & Customer Service Representative

Job Description

Job Description

Position Summary

We are seeking a dependable and customer-focused Parts Counter & Customer Service Representative to assist customers by phone and in person, provide parts support, process sales transactions, and coordinate repair service communication. This role is essential in ensuring customers receive the correct parts and excellent service while supporting daily shop operations.

Key Responsibilities

*Answer incoming phone calls and assist customers with parts inquiries, pricing, availability, and repair status updates.

*Greet customers and provide professional in-person customer service.

*Identify and locate lawn mower, small engine, and outdoor power equipment parts using parts catalogs and computer systems.

*Process parts sales, service tickets, invoices, and payments.

*Order parts from suppliers and track inventory levels.

*Maintain accurate records of customer orders, special orders, and repair information.

*Communicate with technicians regarding parts needs and repair updates.

*Assist customers in selecting replacement parts and accessories.

*Receive, stock, and organize inventory shipments.

*Keep the parts counter, showroom, and work areas clean and organized.

*Handle customer concerns professionally and escalate issues when necessary.

Qualifications

*High school diploma or equivalent preferred.

*Previous customer service, retail sales, or parts counter experience preferred.

*Knowledge of lawn mowers, small engines, or outdoor power equipment is a plus.

*Strong communication and phone skills.

*Basic computer proficiency and ability to learn parts lookup software.

*Ability to multitask in a fast-paced environment.

*Strong attention to detail and organizational skills.

*Ability to lift up to 50 pounds occasionally.

Desired Skills

*Mechanical aptitude.

*Inventory management experience.

*Cash handling and point-of-sale experience.

*Problem-solving and customer relationship skills.

*Team-oriented attitude and reliable attendance.

Work Environment

*Combination of office, retail counter, and shop environment.

*Frequent interaction with customers, technicians, and suppliers.

*Will require standing for extended periods and occasional lifting of parts and equipment.

Superior Saw provides sales and service on high-quality tree & landscape equipment. Our customer base is a great blend of homeowners, commercial contractors, and governmental agencies.

Company Description

Superior Saw provides sales and service on high-quality tree & landscape equipment. Our customer base is a great blend of homeowners, commercial contractors, and governmental agencies.