Home Study/Post Release Study Case Aide (SIGN-ON BONUS)

1. JOB SUMMARY

The Case Aide is a member of the Unaccompanied Children Home Study and Post-release Service (HSPRS) team, designated to support the community-based home visitation and case management functions of the HSPRS program. The Case Aide is responsible for providing daily administrative and social service support to the HS/PRS case managers. The Case Aide will research community resources, screen and identify organizations that serve immigrant youth, and ensure comprehensive documentation of all communication and support services provided to the clients of HSPRS program. The Case Aide works directly with the case management team and Lead Case Manager to ensure that services provided to immigrant youth are in accordance with expectations, policies and procedures determined by the Office of Refugee Resettlement (ORR) and Board of Child Care best practice standards for assessing the safety and ongoing stability of youth and families.

1. DUTIES & ESSENTIAL JOB FUNCTIONS

• Engage in direct contact with clients, communicating with them on an at least monthly basis to ensure their continued safety, stability and wellbeing.
• Delivers post-release follow up services through phone calls, in person and virtual contacts conducted with clients. This includes but is not limited to maintaining monthly contact with recently released clients for up to 6 months, unless the case is sufficiently stable to close sooner.
• Accompany case managers to client home visits.
• Identify appropriate community resources, ensuring they are culturally and linguistically appropriate.
• Assist clients to access culturally relevant community services, providing referrals and assistance with completing applications and referral forms.
• Assist with creating, filing, closing and overall daily maintenance of client records in BCC’s electronic health record (Cx360) and the UC Portal. Ensure assigned case records meet documentation standards as defined by both federal and state regulations.
• Provide administrative support and assistance in compiling program data and service outcomes information to the Lead Case Manager and Program Director.
• Assists in the timely documentation, submission, and data entry of Serious Incident Reports (SIR) and Notifications of Concern (NOC).
• Collaborates with the Lead Case Manager and Program Director in drafting and submitting quarterly program performance reports.
• Complete required documentation and reports within the defined timelines.
• Ability to respond effectively to a fast-paced work environment, to include but not limited to, comprehension and implementation of frequent policy updates, procedure changes and data requests.
• Demonstrates knowledge of and familiarity with both Board of Child Care and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
• Obtain and maintain certification as a “user” in required federal databases, including but not limited to the UC Portal.
• Obtain and maintain certification as a “user” in BCC’s electronic health record software system, Cx360.
• Identify supervision and/or professional training needs to supervisor as they arise.
• Provide support to the Post-Release Service case referral and acceptance process, including helping case managers with case documentation and maintenance of client information in Cx360.
• Performs other duties as assigned.

1. BASIC COMPETENCIES

Education and Experience:

• A high school degree;
• One year experience working in a social service environment
• Fluent in both English and Spanish.

Knowledge Requirements:

• Knowledge of behavior patterns of youth and methods of modifying behavior.
• Understanding group dynamics and sensitivity to individual members of the group.

Skills and Abilities Needed :

• Effectively engage children and adults
• Manage time and multiple priorities; meet deadlines.
• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with employees, other agencies, foster parents, adoptive families, and the public.
• Exercise professional judgment in making decisions.
• Appropriately handle sensitive and confidential situations and documentation.
• Attend training and maintain necessary certifications and licenses.
• Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business or to transport clients as needed.

Additional Eligibility Qualifications

• Ability to effectively express ideas clearly and concisely, orally ad in writing; computer literate.
• Able to develop effective behavioral interventions and strategic using sound, objective decision making.
• Ability to organize staffing and therapeutic programming.
• Able to engage children in positive decision making.
• Ability to supervise staff to ensure they engage children in a positive and effective manner.
• Able to work cooperatively with others.
• Able to learn and effectively utilize different technology platforms.
• Excellent computers use knowledge with Microsoft Windows 10 and 365 Office products, including Word, Excel, PowerPoint, and Outlook.
• Proven effective time management, planning, communication, and interpersonal skills.
• Ability to problem solve.
• Ability to work independently.
• Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined by HR thereafter.
• Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
• Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by HR thereafter. (WV - applicable; PA - not applicable)
• Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
• Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.

1. JOB SETTING

The work environment described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. OTHER INFORMATION

MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, height, weight, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Furthermore, this description is a summary of the responsibilities, duties, skills, experience, abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS or the employee may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time.