Lobby Agent
- Serve as the primary point of contact for the client and their employees while addressing inquiries and resolving issues with professionalism and efficiency
- Manage and respond to customer communications via chat, email, and in-person, ensuring timely and accurate responses
- Collaborate with internal departments to ensure seamless service delivery and promptly address any service-related challenges
- Respond and resolve service requests in the project management tool, ensuring compliance with all Service Level Agreements (SLAs)
- Receive packages and make sure they are delivered to the appropriate individual
- Perform other tasks as mutually agreed upon by the parties
Guest Management:
- Greet and assist guests, ensuring a positive and professional first impression
- Manage and monitor guest access, ensuring all guests are registered, verified, and escorted as necessary
- Provide workplace directions and answer employee questions
Access Control:
- Program, print, and distribute access badges for employees
- Enforce badge policies, including issuing, tracking, and auditing badges to ensure compliance with security protocols
- Conduct regular patrols and assessments of the site, identifying and reporting any hazards, systems malfunctions, door issues, suspicious activities or security breaches
- Intermittently walk the premises during shifts to monitor the environment
Reporting:
- Accurately enter data and generate reports on security incidents, guest interactions, and badge management activities
- Maintain accurate records for badging and first aid inventory and supplies
What You Will Bring
- High school diploma required
- Collegiate degree preferred
- 1-3 years of experience in a relevant administrative role
Preferred Skills and Qualifications
- Exceptional interpersonal skills, enabling effective interaction with a diverse range of individuals
- Demonstrates a high level of integrity and professionalism
- Experience working in a corporate setting, demonstrating a strong understanding of corporate protocols, processes, and professional communication
- Outstanding customer service abilities, consistently delivering a positive experience
- Strong verbal and written communication skills, ensuring clarity and effectiveness
- Proficient in using office software (e.g., Microsoft Office, Google Workspace, Slack, etc.) security systems, email platforms, and project management tools
- Skilled in data entry and reporting, ensuring accuracy and reliability
- Meticulous attention to detail, ensuring all tasks are completed with precision
- Resolving conflicts and solving problems efficiently and effectively
- Capable of identifying and assessing risks to maintain a secure environment
- Knowledge of security operations and ability to follow procedures
- Proactive mindset focused on workplace safety, security, and overall satisfaction
- CPR/First Aid/ AED certified or ability to obtain certification
This role description is intended to convey information essential to understanding the scope of the Front Desk Coordinator position and the general nature and level of work expected. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. Corporate Office Locations Chicago Los Angeles Melbourne New York Seattle San Francisco (HQ) Sunnyvale Tempe Toronto Washington D.C. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Recommended Jobs
Project Management Instructor
Job Description Job Description Global Information Technology is Professional IT training and consulting services corporation that has been in business since 1999. Global Information Technology c…
Mitigation Project Manager
Job Description Job Description SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ t…
Business Office Manager
About Us Great Lakes Christian Homes (GLCH), part of the Greencroft Communities, is a faith-based senior living organization dedicated to enriching the lives of residents through compassionate, high-…
Labor & Employment Attorney - Detroit
LABOR & EMPLOYMENT ASSOCIATE ATTORNEY Location: Detroit, MI Our client, a prestigious law firm recognized in the 2024 edition of Best Law Firms ® , is seeking a highly-motivated Associate At…
Restaurant General Manager
Job Description Job Description Position Title: Restaurant General Manager Reports To: Director of Food and Beverage Hotels done differently. It’s not just a slogan or catchphrase, it is …
Staff Nurse (RN) - Full or Part Time, Night Shift
Job Description Job Description Interested in a great inpatient, behavioral health care environment? The Staff Nurse is a Registered Nurse who provides nursing care to assigned patients utilizi…
Data Entry Clerk
Job Description Job Description Description Job Title: Data Entry Clerk Location: Grand Rapids, MI Job Type: Full-time Department: Customer Service We are seeking a meticulous …
Assembly Positions
Job Description Job Description Job Title: Assembly Associate 3 Week Training ( Must be able to work different schedule during training) Training is 2 days a week Location: Detroit, MI (nea…
Take Over Rural Internal Medicine Practice near Grand Rapids, Michigan
We seek an Internal Medicine physician to replace a retiring physician in a busy primary care practice outside Grand Rapids, Michigan . Practice Details ~ Rare opportunity to take over a phy…
Flexible Support Teacher All Classrooms (Floater Role)
Job Description Job Description Company Description At MAG Childcare and Learning Center, were more than a daycarewere a family. Licensed for just 60 children, we intentionally maintain a smal…