Systems Specialist

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Systems Specialist to join our growing team. This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator.

Responsibilities

• Configure customized benefit administration systems to meet the needs of our clients.
• Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration.
• Responsible for implementing, renewing, and ongoing service of the benefit administration system.
• Work with clients, carriers and payroll vendors to configure file feeds between systems.
• Train and support clients and account managers on to use the benefit administration system.
• Provide the first line of support for our clients utilizing the Employee Navigator platform
• Collaborate with teammates on process improvements and strategies to make the most out of the software
• Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Requirements

• Excellent verbal and written communication skills
• Strong organizational and time management skills, along with a demonstrated attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Must have a strong problem-solving ability to help address issues.
• Must take initiative and be able to work well independently.
• Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
• Be a motivated problem solver who can accurately document and communicate issue
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).

Education And Experience

• High school diploma or recognized equivalent is required.
• Experience working in Employee Benefits
• Experience working in Benefits Administration systems like EASE and Employee Navigator

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer.

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected] .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.