GO Community Support Staff

Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.

To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences

Peckham, Inc. - GO Community Specialist

POSITION SUMMARY

Peckham is a mission-driven, award-winning social enterprise where we strive to provide world-class vocational rehabilitation to persons with disabilities and/or barriers to employment while providing excellent customer service to a diverse range of customers. One of Peckham's core values is "People matter to us - A WHOLE LOT", demonstrating our commitment to our people and the communities we serve. We strive to be people-centered in all we do. The Peckham GO Community Support staff will work closely with the GO Community Engagement Specialist and GO Coordinator. The Peckham GO Community Support Staff will work with young people in Flint, focusing on individuals aged 18-24. This role is responsible for supporting GO participants through workforce development, job placements and, paid work experiences. The Community Support Staff provides comprehensive skills training, including industry-recognized credentials and certifications in high-demand fields, as well as career exploration, assessment, planning, job preparedness, and job placement services. These services are aimed at overcoming barriers to successful employment or continuous educational opportunities within the community. The Community Support Staff must also maintain and cultivate strong relationships with employers, delivering the highest level of customer service to ensure participant success.

• This position is grant funded through June 2027.

MAIN DUTIES AND RESPONSIBILITIES:

• Provide individualized career exploration, assessment, evaluation, and consultation services to individuals with barriers to employment.

• With other staff, deliver a comprehensive work readiness curriculum, including job preparedness, job-seeking skills training, job applications, phone etiquette, resume development, interviewing skills, and job search methods.

• Develop and maintain business relationships with local employers to facilitate talent tours and employment opportunities for referrals.

• Write detailed client objectives and create tailored plans to help referrals identify and overcome barriers to employment, including the identification of reasonable accommodations.

• Coordinate and monitor Paid Work Experiences with community employers.

• Offer follow-up and retention support services to clients and employers during active employment or ongoing education phases.

• Represent Peckham at local business networking events and promote workplace diversity.

• Provide individual counseling and crisis intervention as needed.

• Hold students accountable for their behavior using pro-social and controlled behavior management practices.

• Ensure all documentation, including Employer contracts, Work Experience forms, participant timesheets, and job retention services, is processed in accordance with Peckham, Inc. standards.

• Develop and maintain professional relationships with referral sources, community partners, and funding sources.

• Ensure compliance with program performance measures.

OTHER DUTIES AND RESPONSIBILTIES:

• Develop and supervise programming for program participants.

• Conduct regular activities related to vocational training and transition planning for college or careers.

• Facilitate ongoing groups related to Cognitive Behavioral Therapy skills.

• Accurately utilize computerized report systems for all participants and services.

• Enroll referred students into the program and conduct orientation sessions for new students.

• Maintain a safe and clean work environment.

• Promote Peckham's vision, values, culture, and commitment to excellent customer service to all team members, staff, customers, and stakeholders.

• Organize and establish a highly motivated, career-oriented student-led organization to develop leadership, community service, and teamwork skills.

• Enter data into GPMS, Workday and other databases for record keeping and data analysis, ensuring case notes are regularly updated.

• Assist in maintaining organization-wide quality standards.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Minimum Qualifications:

• Associate's Degree or 3 years of relevant experience, or an equivalent combination of education and experience.

• Demonstrated history of delivering excellent customer service, contributing to consistently high levels of client satisfaction.

• Passing and maintaining security background checks.

• Maintain an unrestricted Michigan driver's license with a clear driving record.

• Experienced in job development, employer engagement, and community networking.

• Proficient with strong computer skills managing client records, documentation, and reporting.

Preferred Qualifications:

• Track record of successful job development.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE ( and you will be directed to the ILRU Directory to find an agency in your area that can assist you

• Click HERE ( and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

• Email us at [email protected]

• Call us at (517) 316-4000

• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Human Services

Location:

Flint, MI

Worker Sub-Type:

Staff Member