Call Center Workforce Forecaster

Kforce has a client in Warren, MI that is seeking a Call Center Workforce Forecaster. Summary: The main function of a Call Center Workforce Forecaster is to provide financial and audit analysis. They are responsible for reviewing data for accuracy, identifying and resolving supplier overpayment situations, and ensuring contracts are updated to reflect accurate contract pricing. Job Responsibilities:

• Provide financial analysis to handle detailed and time sensitive contract reviews and pricing issues
• Determine the cause of pricing errors on contracts with the supply base
• Drive closure of open cases and collection of overpayments within stipulated time frames
• Provide internal and/or external financial analysis, consultation, and decision support
• Prepare and analyze various data for display on charts and/or diagrams
• Write reports and summaries of findings
• Create spreadsheets of the audit analysis
• Optimize business plans to improve business results
• Review and edit data for accuracy and content
• Interface with various levels in both group and individual setting to review audits and key areas where differences are identified
• Monitor and audit reports to assure accuracy
• Analyze ad-hoc reports
• Perform special studies at the request of leadership
• Identify and collect predetermined values of annual supplier cost recoveries
• Assist in the training, coaching, development, and evaluation of other analysts
• Help coordinate the various financial activities within the work group
• May lead in project definition and coordination
• Participate in the selection of new employees
• Bachelor's degree in Accounting, Business Administration, Finance, Procurement, Audit, or related field
• CPA (Certified Public Accountant) or Certified Fraud Examiner (CFE) preferred
• 0-2 years of experience required
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project)
• Proficiency across various Reporting & Analysis Tools, ERP systems (GPS, MGO, PDS, E-Squared, eSAP, MARS)
• Ability to interpret and administer accounting procedures and principles
• Familiarity with Purchasing and Finance environment including policies, processes and working relationships
• Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex
• Strong ability to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis
• Detailed oriented, ability to multi-task and handle multiple audits simultaneously
• Ability to prioritize assignments/projects and multi-task within restricted time constraints
• Demonstrated capability of working in complex, global environments with global project teams
• Knowledge and understanding of Corporate/unit policies and procedures
• Ability to use uncertainty tools to provide a range of scenarios and decision points
• Project Management experience
• Strong organization, planning and data management skills
• Knowledge and understanding of corporate/unit policies and procedures
• Demonstrated ability to work with a high level of initiative
• Ability to work independently and collaborate cross-functionally
• Strong written and verbal communication skills
• Strong interpersonal styles and communication methods to work effectively with business partners