Regional Director of Clinical Operations

Regional Director of Clinical Operations

What You Must Have:

• Current State Registered Nurse License
• Minimum of three (3) years of experience in Hospice nursing management and/or QAPI management, strong Hospice experience, preferably with Quality/QAPI experience, and two (2) years medical-surgical experience prior to hospice.
• Certified in Hospice and Palliative Care preferred
• The ability to communicate and train hospice staff on CHAP, State and Federal hospice Regulations and complete knowledge and understanding of the functions of a hospice organization.
• Ability to train and teach staff members in the use of Home Care Home Base (HCHB), and additional Clinical tools.
• Good working knowledge of Local Coverage Determinants for Hospice (multiple states)
• Good working knowledge of the Medicare Conditions of Participation (CoPs)
• Good working knowledge of the Community Health Accreditation Partners (CHAP)
• Ability to travel
• Current Drivers License, reliable transportation, and provide ongoing valid and current auto liability insurance.

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do

• Provides direction of the team/group of each agency as it relates to patient services, agency operational processes and efficiencies, and quality control.
• Responsible for orientation/onboarding and training of Patient Care Managers in all aspects of the role and responsibilities.
• Provides ongoing education and training in managing pharmacy, DME, Medical Supplies utilizing companies formularies, best practices.
• Responsible for oversight of orientation of all clinical staff, ongoing staff training and education, and training with HCHB.
• Oversight of each agency to ensure that all offices are in compliance with CHAP, federal and state regulations. Responsible to ensure agency survey readiness.
• Support agency during internal and external surveys to include development and implementation of the plan of correction if indicated.
• Provides education and training for areas of improvement with clinical processes, clinical documentation, and patient care.
• Works collaboratively with each site to review, assess and implement plan(s) utilizing best practices to improve CAHPS scores to meet or exceed the national average.
• Works directly with Chief Clinical Officer and Chief Compliance officer to develop, evaluate, review, revise and implement policies and procedures and areas of improvement.
• Works directly with RVP, Chief Clinical Officer, and Chief Compliance Officer to evaluate, review, revise and make recommendations on improvement with our EMR (HCHB).
• Provides day to day support via phone, email or on site to ED, clinical leaders, and their staff concerning outstanding issues of patient care, appropriateness and compliance.
• Timely submission of all documentation
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

Working with Heart to Heart Hospice

We are looking for a compassionate, experienced, and talented Regional Director of Clinical Operations that is experienced in customer service and eager to join an exciting organization.

You can Make A Difference in the lives of others!

At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
indeed123