Senior Field Engineer
- Lead resolution of complex and ambiguous vehicle software and hardware issues, acting as the escalation point for high-severity faults within their region.
- Use judgement to determine when to apply established diagnostic approaches and when new solutions or workflows are required.
- Serve as the first responder for geo-specific escalations and priority initiatives, supporting the in-country Field Engineering Lead.
- Provide cross-regional escalation support across the US, UK, Germany, and Japan, ensuring continuity through effective global handovers.
- Ensure all fault triage, diagnosis, and repairs meet safety, compliance, and sign-off standards.
- Act as the senior Field Engineer on shift, setting day-to-day technical priorities and guiding team execution.
- Support, unblock, and mentor other Field Engineers, particularly during complex incidents or investigations.
- Operate as the operational stand-in for the Field Engineering Lead when required, maintaining execution continuity and clear decision-making.
- Maintain close alignment with the in-country Field Engineering Lead, and in-country Fleet Service and Maintenance Manager, enabling focus on higher-level initiatives.
- Own projects, processes, or systems end-to-end, from problem definition through delivery and adoption.
- Identify recurring fleet issues, operational bottlenecks, or reliability risks and lead initiatives to address them.
- Drive improvements to tooling, workflows, documentation, and operational practices in collaboration with cross-functional teams.
- Act as a key liaison between Field Engineering and cross-functional stakeholders during incidents, escalations, and projects. Including holding and leading meetings to discuss diagnostic solutions and paths forward.
- Ensure technical learnings are clearly documented and shared to strengthen global fleet operations.
- Champion safety-first decision-making, high-quality execution, and continuous improvement across Field Engineering.
- Advanced Technical Expertise – Strong hands-on experience diagnosing complex vehicle software and hardware issues in fleet, automotive, robotics, or ADAS environments, with a working, practical understanding of software systems and interactions.
- Software Awareness & Debugging Fundamentals – Basic understanding of software concepts such as logs, deployments, configuration, system states, and failure modes, with the ability to collaborate effectively with software engineering teams during investigations.
- Independent Problem Solving – Proven ability to work on ambiguous problems, anticipate challenges, and make sound technical decisions autonomously.
- Operational Leadership – Experience acting as a senior technical presence, setting priorities and guiding others without formal people management responsibility.
- Project & Process Ownership – Demonstrated ability to own projects, processes, or systems end-to-end and deliver meaningful improvements.
- Communication & Collaboration – Strong ability to work across teams, regions, and functions, providing clear technical direction and updates.
- Safety & Compliance – Deep understanding of safety protocols, incident management, and operational governance.
- Technical Tools & Platforms – Familiarity with vehicle diagnostic tools, monitoring platforms (e.g. Datadog, Mender), and ticketing systems such as JIRA.
- Flexibility & Availability – Comfortable operating in a shift-based, 24/7 global support environment, including weekend and bank holiday coverage.
- Experience supporting or leading on-road testing operations.
- Strong understanding of ADAS or autonomous vehicle systems.
- Experience working closely with software engineering teams in production or fleet environments.
- Previous experience acting as a senior, deputy, or lead-in-practice within a technical team.
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