Sales and Operations Spa Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Paid time off

Overview

We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.

Key Responsibilities

Sales & Revenue Generation (Primary Focus):

• Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.

• Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.

• Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.

• Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.

• Manage and grow the spa's membership base through effective sales presentations and follow-up.

• Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.

• Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.

• Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.

Operations Management:

• Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.

• Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.

• Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.

• Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.

• Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.

• Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.

• Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.

Qualifications

• Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.

• Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.

• Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.

• Strong leadership skills with the ability to motivate, train, and develop a high-performing team.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Compensation & Benefits

• Competitive base salary

• Performance-based commission and bonus structure