Customer Service/Call Center (1st Shift; $19-$24/hr)

Express Professionals - Kalamazoo
Kalamazoo, MI

Job Description

Job Description

Express is hiring customer service/call center associates. This position requires a candidate with the ability to take on a variety of tasks with high attention to detail while providing great customer service.

Schedule: 9 am to 5 pm or 10 am to 6 pm, Monday through Friday

Pay: $19-$22/hr

Position Type: Contract to Hire; Some remote work is acceptable after training.

Responsibilities:

  • Outbound calling of customers to update their profile information.
  • Professionally handle a high volume of complex inbound/outbound calls.
  • Discuss products, services, and ensure a textbook customer experience.
  • Build relationships and trust with clients, patients, and other stakeholders.
  • Address customer issues and ensure effective and long-term solutions.

Administrative Assistant Qualifications:

  • HS Diploma or GED
  • 2+ yrs of customer service and/or administrative work.
  • High attention to detail and strong organizational skills.
  • Experience with electronic medical records, preferred.
  • Experience in an environment w/ a high call volume, preferred.
  • Basic computer skills, including proficiency with MS Office (Word, Excel, Outlook)
Posted 2026-06-26

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