Site Dispatcher

Job Description

Job Description

Shift is Mon-Fri- 8:30am-5pm

The Logistics Dispatcher is responsible for coordinating the transportation of customer freight according to service requirements, timelines, and operational standards. This role serves as a key point of contact between customers, drivers, and internal teams to ensure freight is moved efficiently, accurately, and cost-effectively. The ideal candidate is self-motivated, organized, and able to make sound decisions in a fast-paced environment while maintaining a high level of customer service.

Key Responsibilities

• Plan, coordinate, and manage freight movements in an efficient and cost-effective manner.
  
• Serve as the primary point of contact for customers and drivers throughout the transportation process, from load assignment through final delivery.
  
• Build and maintain strong professional relationships with customers, drivers, and internal stakeholders.
  
• Monitor active shipments to ensure on-time pickups and deliveries while meeting customer expectations and performance standards.
  
• Proactively identify, troubleshoot, and resolve transportation and service-related issues.
  
• Collaborate with cross-functional teams to address operational challenges and ensure service excellence.
  
• Maintain accurate records and communicate updates regarding shipment status and delivery performance.
  
• Perform additional duties as assigned by leadership.
  

Required Skills & Competencies

• Strong verbal and written communication skills.
  
• Excellent customer service and conflict-resolution abilities.
  
• Proven relationship-building and interpersonal skills.
  
• Highly organized with strong attention to detail.
  
• Ability to prioritize tasks, manage multiple responsibilities, and perform effectively in a fast-paced environment.
  
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
  
• Ability to quickly learn and utilize transportation and dispatch management software.
  

Requirements

• Associate's or Bachelor's degree preferred, or at least one year of experience in logistics, transportation, dispatching, or a related field.
• Strong communication skills across phone, email, and other electronic platforms.
• Previous leadership, supervisory, or team coordination experience is a plus.
• Knowledge of FMCSA and DOT regulations preferred.
• Experience with electronic logging devices (ELDs/eLogs) is a plus.
• Experience in trucking, transportation, freight brokerage, or logistics operations preferred.