Counter Sales Representative

Position Hours: 8:00 AM – 5:00 PM, Monday – Friday

General Summary
Manages daily operations of an assigned Store location, including both customer service and warehouse functions. Responsibilities include opening and closing store operations, providing in-person and phone-based customer service, processing orders and quotes, fulfilling and shipping customer orders, maintaining inventory, and ensuring the store operates efficiently according to company standards and procedures.

What You Will Do (Essential Job Functions):
Store Operations & Management

• Opens and closes the store location daily by following established checklists, including preparation of customer areas, warehouse areas, and workstations
• Ensures all store operations are performed according to approved procedures and processes to maintain optimum customer service levels and performance standards
• Maintains store cleanliness and professional appearance throughout business hours
• Manages cash drawer operations and performs weekly cash deposit transactions in accordance with financial procedures
• Maintains required job certifications by completing assigned training on schedule

• Greets/assists customers promptly and professionally, in-person at the counter, over the phone and electronically.
• Identifies and addresses customer needs by listening actively and resolving requests or problems efficiently
• Sells products and services by recommending complementary items that benefit the customer
• Suggests alternative products when requested items are unavailable to meet customer requirements
• Continuously develops knowledge of products, inventory locations, customer base, and effective sales techniques
• Participates in outbound prospecting activities by completing required monthly customer contact calls
• Documents customer concerns and complaints according to company policy and procedure

• Processes customer orders accurately using the business system, from initial entry through completion
• Prepares and submits quotes in response to customer requests (RFQs) and follows up to convert quotes into booked orders
• Pulls stock from inventory, packages products securely, inspects for quality, and labels shipments correctly
• Processes all required paperwork and system documentation for customer orders
• Manufactures custom hose assemblies to customer specifications
• Processes product returns according to RMA procedures for both cash and credit transactions

• Receives daily stock shipments, verifies contents, and puts away inventory in proper locations
• Ships customer orders using appropriate carriers and schedules pickups through FedEx, UPS, and other shipping services
• Maintains inventory accuracy by performing all required cycle counting activities
• Monitors inventory levels and communicates replenishment needs to maintain adequate stock

• Maintains current sales literature library with up-to-date product information and catalogs
• Updates end cap displays and in-store promotional advertisements to showcase featured products and seasonal promotions
• Ensures visual merchandising standards support sales objectives and professional store appearance

• High School Diploma (required)
• Previous customer service work experience--retail environment preferred
• Previous experience working on a computer--MS Office and POS/Business System preferred
• Valid Driver’s License

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.