Technical Support & Logistics Specialist

Job Description

Job Description

Technical Support & Logistics Specialist (Automotive Aftermarket Parts)

Are you a technical problem-solver who enjoys working directly with customers and diving into hands-on operations? We are hiring an energetic and motivated Technical Support & Logistics Specialist to be a critical resource for both our clients and our warehouse operations. This unique dual role will provide variety, responsibility, and growth within our organization.

The Impact You Will Have (Key Responsibilities):

Technical Customer Support (60-70% Focus)

• Diagnose and Resolve: Serve as the first-line expert for inbound technical calls, efficiently diagnosing and resolving issues related to TPMS sensors, receivers, software, and related tools.
• Guide and Train: Instruct customers (distributors, repair shops, and end-users) through detailed installation, calibration, and troubleshooting procedures.
• Document: Record common issues, update knowledge bases, and contribute to the team's shared repository of solutions.

Warehouse & Logistics Support (30-40% Focus)

• Fulfill and Ship: Accurately pull stock, stage orders, and prepare daily shipments, ensuring all customer orders are complete and correct.
• Process Shipments: Receive incoming materials, verifying inventory against shipping documents and inspecting for any damages or defects.
• Operate Machinery: Safely and proficiently utilize warehouse equipment, including forklifts, pallet jacks, and hand trucks , as needed.
• Inventory Control

Qualifications for Success

• Technical Aptitude: Proven ability to quickly grasp and troubleshoot technical products, with a strong preference for experience with TPMS or similar vehicle electronics preferred.
• Customer Focus: Excellent communication and customer service skills; capable of clearly explaining complex technical information to diverse audiences.
• Operational Skills: Experience in a warehouse environment, with the ability to safely operate a forklift and pallet jack.
• Core Competencies: Strong problem-solving skills, attention to detail, proficiency in Microsoft applications, and the capacity to work effectively with limited supervision.
• Physical Requirements: Capable of lifting and moving heavy objects as required for essential warehouse tasks.