Service Manager

Job Description

Job Description

M&K Truck Centers is an award-winning commercial vehicle dealer group with over 30 years of industry experience. We are proud to have received numerous accolades, including the 2019 Dealer of the Year for Volvo Trucks in North America and the 2019 Central Region Dealer of the Year for Volvo Trucks in North America, along with several previous awards highlighting our excellence in sales and service.

Role Overview:

As a Service Manager at M&K Truck Centers, you will lead our service teams in delivering exceptional service experiences for our customers. Your role will be pivotal in ensuring our teams meet and exceed customer expectations.

Expectations and Responsibilities:

• Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.

• Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.

• Operational Excellence: Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.

• Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of M&K products, service systems, and procedures to act in the best interest of the company.

Essential Qualifications:

• Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-shift operations with 15+ direct reports.

• Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.

• Bachelor's degree or equivalent professional experience.

• Strong leadership and team collaboration skills. Must have at least 3 years of management experience

• Background in Sales is a plus.

• Ability to manage high-pressure situations with exceptional prioritization and time management

• Strategic and proactive mindset, with a focus on equipping your team for success

• Self-aware, flexible, and open-minded approach

• Analytical thinking combined with hands-on problem-solving abilities

• Advocacy for both customers and team members

What We Offer:

• Competitive Wages: We offer aggressive pay rates to attract top talent.

• Bonus/Commission Potential: We value the efforts and energies that result in growth of the organization and reaching our goals. Competitive bonus or commission potential is included in this role.

• Training & Development: Opportunities to enhance your skills in a supportive environment.

• Safe Working Conditions: Work in compliance with DOT and governmental regulations.

Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.