Event Party Coordinator

Job Description

Job Description

Event Party Coordinator

Location: Craig's Cruisers Grand Rapids, MI

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events.

Key Responsibilities:

• Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival.
• Cashing out parties
• Maintaining the standards set by the company on party execution
• Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
• Handling any guest issues with their event, with the support of the operation team
• Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details.
• Answering of incoming phone calls and email messages about bookings and events
• Booking birthday parties via phone conversations and with walk-in guests
• Updating reports as needed with any new information pertaining to an upcoming event
• Outreach on booking new events via direction from the sales director
• Assisting with the GIFT program during events
• Cashing out parties
• Assisting the party host team on any daily duties needed
• Re-stocking and cleaning of party spaces
• Being the point of contact when needed with any party issues that happen the day of the event
• Hosting events when not performing coordinator duties

Skills/Competencies Required:

• Proficient in computer software including Microsoft Excel, and CRM
• Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision
• Excellent customer service orientation and focus on customer satisfaction required
• Strong people skills with the ability to communicate details to guests without confusion
• Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Fun Land and the party manager
• Position requires consistent activity, such as walking, bending and lifting
• Must be able to work holidays and weekends
• Employment may require background check
• Must be 18 years or older

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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