Senior Companion Program Supervisor

I. Job Summary

The Senior Companion Program (SCP) Supervisor is responsible for the daily management of the Senior Companion Program. The SCP Supervisor functions as a working project manager, actively involved with community organizations, volunteers, and volunteer stations. The SCP Supervisor serves as the representative in signing and approving official project documentation, including project reports, memoranda of understanding, and/or letters of agreement for in-home assignments. The SCP Supervisor will abide by MCHS Family of Services’ established procedures for internal review and its standard policies and procedures.

II. DUTIES & ESSENTIAL JOB FUNCTIONS

• Overall coordination and administration of the Senior Companion Program (SCP).
• Recruitment, hiring, orientation, supervision and evaluation of SCP staff.
• Responsible for the recruitment, training and placement of all volunteers in appropriate assignments, including New Volunteer Orientation and ongoing monthly in-service training.
• Ensure National Service Criminal History Checks are completed for all covered staff and volunteers in accordance with AmeriCorps Seniors requirements and agency policy.
• Maintain effective and positive working relationships with all affiliated community service agencies and their designated liaisons.
• Coordinate with the Senior Companion Program (SCP) Coordinator in the assigning of volunteers to our community partners and their clients.
• Assist SCP Coordinators in preparing performance evaluations for each volunteer.
• Meet regularly with the Director of Senior Program to evaluate performance, program operation and development, etc.
• Assist the Director of Senior Programs in developing new or improved operational modes when and where needed in order to best serve the program.
• Serve as an advocate to the community as well as attend appropriate public hearings to highlight the importance and value of the healthy older adult volunteer and the benefits of this senior volunteer program.
• Develop annual program goals and objectives in collaboration with the Director of Senior Programs.
• Ensure compliance and accountability for meeting both programmatic and fiscal goals and objectives as outlined in the respective federal, state and local grants.
• Develop and maintain appropriate fiscal, personnel, program and volunteer records and reports;
• Responsible for compiling, organizing, and preparing written reports and other written documents as required.
• Attend training conferences conducted or authorized by the AmeriCorps Seniors.
• Demonstrate commitment to the social sector with a passion for MCHS Family of Services’ mission vision and core values.
• Perform other duties as assigned by Director of Senior Programs

III. Basic Competencies

Education and Experience:

• Bachelor’s Degree preferred; Associate’s degree will be considered.
• Two (2) years of supervisory experience.
• Training and/or experience in work with those over 55 years of age and volunteers.
• Familiarity with the Metro Detroit area and other community resources.
• Must meet the State’s Moral Character standard.

Knowledge Requirements :

• Computer and software applications (Windows, MS Office, Internet applications, etc.) necessary to perform the duties of the position.
• Ability to attend after hours and weekend meetings/events is required.
• Regional travel is a requirement of this position.
• Strategic and tactical planning.
• Program planning and evaluation.

Skills and Abilities Needed :  

• Strong interest and experience in community relations is preferred.
• Must have excellent written and oral communication skills necessary for written reports and giving oral presentations and trainings.
• High commitment to the field of aging.
• Ability to relate to host setting personnel in order to provide maximum cooperation and good working conditions.
• Flexibility, management skills, computer literacy and personal transportation are requirements.
• Motivate, develop, and direct people as they work; identify the best people for the job.
• Manage time and multiple priorities; meet deadlines.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend and conduct training and maintain necessary certificates of attendance/compliance.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business.

IV. JOB SETTING

The work environment described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

V. Other Information

MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

F urthermore, this description is a summary of the responsibilities, duties, skills, experience, abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS or the employee may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time.