Customer Account Specialist

Job Title: Customer Account Specialist

Job Description

Join one of the world's largest manufacturers of float, value-added, and fabricated glass products and solutions. As a Customer Account Specialist, you will be responsible for maintaining strong relationships with our customers, ensuring their needs and expectations are met. Your role will involve supporting customers with their orders, solving problems, and collaborating with our outside sales team to effectively manage accounts. This position offers the chance to work on impactful and exciting projects, driving success for both the company and our customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.

• Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.

• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.

• Troubleshoot and resolve customer service issues.

• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.

• Partner with the sales team to identify opportunities for improvement throughout the process.

• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.

• Address customer concerns and escalate where appropriate.

• Log customer interactions, complaints, and resolutions into the CRM.

Additional Skills & Qualifications

• Customer Service experience

• Experience adhering to service and delivery deadlines

• Experience managing competing priorities in a fast-paced environment

• Experience working in a CRM and ERP

• Strong communication skills

• Problem solving skills and the ability to multi-task

• Time management

• Bachelor's Degree (Nice to Have)

• Experience working with Salesforce or INFOR M3 (Nice to Have)

• Advanced analytical skills (Nice to Have)

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Feb 24, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.