Technical Program Manager - Security Operation Centers/ Local Alarm Centers

**Job Description** Oracle's Global Physical Security (GPS) Systems Team is responsible for ensuring resilient, scalable, and intelligent monitoring and incident response across our global corporate estate and data centers. We are seeking a talented Technical Program Manager to lead the lifecycle and continuous improvement of Oracle's Security Operation Centers (SOCs) and Local Alarm Centers (LACs). This person will manage the design, deployment, maintenance, and evolution of monitoring, alarm, and integrated incident response systems that are foundational to Oracle's risk posture and business continuity. Working closely with security operations, engineering, IT, compliance, and third-party vendors, you will set priorities, define technology standards, and drive operational consistency worldwide. The ideal candidate will have hands-on experience with security monitoring, alarm systems, automation of event triage, and process digitization. You will foster a proactive, data-driven operational mindset and lead technology integration efforts that streamline event detection, response, and reporting across all Oracle facilities. **Responsibilities** **SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:** As the technical lead for Security Operation and Local Alarm Centers at Oracle, you will operate with a high degree of autonomy, setting technical standards and guiding day-to-day operations for SOCs/LACs globally. Your decisions will directly impact incident response capability, regulatory compliance, and operational effectiveness. You will partner closely with GPS leadership, but are expected to independently analyze data, resolve escalations, and drive technology and process improvements. + Own end-to-end lifecycle of SOC/LAC platforms including technology selection, upgrades, process automation, and operational documentation. + Lead digital transformation of alarm response, integrating new monitoring and alerting technologies and championing proactive event management strategies. + Serve as escalation and risk lead for security monitoring, audit findings, and significant operational incidents. **KEY RESPONSIBILITIES:** + Develop, communicate, and execute a technology and operations roadmap for Security Operation Centers and Local Alarm Centers in line with Oracle's security, risk, and operational priorities. + Standardize alarm monitoring, incident logging, and response workflows, including automation of alarm triage and escalation ticketing integration, or in-house tools. + Coordinate deployment and lifecycle management of SOC/LAC platforms globally, ensuring all sites are equipped, trained, and supported for 24/7 operations. + Oversee automation of reporting, KPI tracking, and compliance documentation for all alarm events and operational incidents. + Analyze alarm/incident data and response metrics to recommend improvements, implement preventive controls, and enhance situational awareness. + Collaborate with internal teams and third-party vendors to upgrade or integrate new monitoring technologies, including system trials, commissioning, and troubleshooting. + Maintain comprehensive, audit-ready documentation, including technical standards, workflows, runbooks, and response plans, for regional and global operations. + Train site teams in SOC/LAC operations, digital playbook usage, and incident response best practices. **KEY SKILLS AND REQUIREMENTS:** + Bachelor's degree (or equivalent experience) in Security, Computer Science, Engineering, or related field. + Minimum of 7 years of experience in security operations, control/monitoring center management, or physical security technology deployment in an enterprise environment. + Demonstrated expertise with SOC/LAC design and physical security alarm monitoring platforms, such as Avigilon, Lenel, Honeywell, Gallagher, Genetec, or equivalent. + Experience implementing automation or orchestration for alarm handling, event triage, and response processes. + Proven ability to create and update operational runbooks-not just theoretical or prior experience + Physical Security Information Management system (PSIM) experience + **ONTIC experience (must have)** + Familiarity with security operations playbooks, digital runbooks, and regulatory requirements for alarm/event documentation (SOC 2, PCI DSS, ISO 27001, etc.). + Strong skills in vendor management, project coordination, and technical troubleshooting. + Solid understanding of physical security standards. + Ability to develop, document, and maintain operational procedures and training resources for monitoring centers. + Excellent communicator, able to brief technical and business stakeholders, train operations teams, and report on risk and system health. \#LI-KNC2 Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.