MIS Director

Job Description

Job Description

Who We Are

Alliance Franchise Brands LLC is the franchisor of about 600 locations in North America operating the company’s brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, RSVP Advertising and True Install.

Independently owned and operated franchises provide national, regional and local businesses and

organizations with a one-stop resource for technologically advanced solutions for their printing, signage, marketing and graphics communications.

Core Focus & Values

Some call it a mission statement, others a vision statement. Regardless of what you call it, companies need to identify their own vital and timeless guiding principles. At Alliance Franchise Brands, our Core Values and Focus represent what we stand for, how we operate, and what we look for in team members, vendors and Franchise Members. They are the building blocks of our culture and what keeps us motivated to keep doing what we do every day.

Core Focus

OUR PASSION: Empowering success!

OUR NICHE: High-impact programs and support

Core Values

• Members First

• Ethical & Trustworthy

• Can-Do, Results Driven

• Respect Others

• Passion for Being Great

Summary/objective

The MIS Director is responsible for overseeing the management information systems (MIS) department, ensuring the effective operation and support of all MIS systems within AFB. This role demands technical depth in MIS and IT management, strategic vision to develop and implement forward-thinking MIS strategies, and a passion for Franchise. Member success. The MIS Director will ensure that all Franchise Members receive timely and efficient technical support, and that new systems and workflows are seamlessly integrated.

Essential functions

• Lead and manage the MIS department, including MIS Support Specialists, and Senior Business Systems Specialist.
• Develop and implement MIS strategies that align with the AFB’s business goals and objectives.
• Monitor and maintain the performance of MIS applications and systems.
• Ensure that all Franchise Members receive prompt and effective technical support.
• Coordinate the setup and configuration of MIS systems for new Franchise Members.
• Conduct regular assessments of the company’s MIS needs and recommend improvements.
• Develop and enforce MIS policies, procedures, and best practices.
• Ensure the security and integrity of data and MIS infrastructure.
• Collaborate with other departments to identify and implement technology solutions that improve business processes and workflows.
• Stay updated on the latest technology trends and best practices in MIS.
• Oversee the deployment and integration of new software and hardware solutions.
• Manage relationships with external MIS vendors and service providers.

Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Proficiency in using MIS and IT management tools and software.

Supervisory responsibilities

• Coaches, mentors, and leads others to influence high performance.
• Manage team including performance reviews
• Conduct team’s regular EOS meetings

Work environment

• Professional corporate and team-oriented environment
• Hybrid work schedule with at least 2 days each week in office

Physical demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Other duties

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.