Call Center Customer Service Agent

We are seeking a motivated Call Center Customer Service Agent to join our team. In this role, you will work directly in our local call center delivering excellent customer service. This is an onsite position focused on call center operations, meaning you will work side-by-side with your team in the center. As a Call Center Customer Service Agent, you will handle inbound calls, provide top-tier customer service, troubleshoot appliance issues, and offer extended service plans to customers.

What You Will Do

• Provide exceptional customer service in a high-volume call center environment.

• Use your customer service skills to actively listen to client needs and confidently offer solutions.

• Navigate multiple computer systems simultaneously while maintaining an efficient call center workflow.

• Turn customer service interactions into value-driven opportunities by selling product protection plans.

Requirements

• Customer service mindset with a friendly, professional phone presence.

• Ability to work daily in our center (remember, this is not a work-from-home role).

• Comfortable blending customer service with basic sales negotiation.

• Solid computer and multitasking skills required for call center software.

Pay & Perks

• $16.50 per hour starting pay

• A vibrant, collaborative, in-office call center culture (No remote work/No work-from-home)

• Full training provided to help you master your customer service and sales goals.

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What you’ll do:

• Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance-related issue
• Offer troubleshooting assistance to customers experiencing appliance difficulties
• Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have

Minimum requirements

• Must be available to work a 40-hour schedule
• High School Diploma/GED
• Intermediate computer skills
• At least 1 year of customer service experience
• Functioning smartphone for multi-factor authentication

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.

SkillsActive ListeningTelephone EtiquetteCall Center SupportInterpersonal SensitivityCustomer supportEmpathyCustomer ServiceCustomer RelationsBasic Computer SkillsBasic Software Skills
QualificationsYears of experience: 1 yearExperience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.