Director Of Operations

Job Description

Job Description

A high-performing Director of Operations is needed to support the growth and efficiency of a dynamic real estate organization. The Director of Operations will be the operational backbone of the company, ensuring that systems, processes, and team performance align with the company’s strategic goals. This leader will work directly with ownership, leadership, and agents to drive productivity, streamline operations, and create a best-in-class experience for both clients and internal stakeholders.

This role is ideal for individuals who thrive in fast-paced, growth-oriented environments and are passionate about operational excellence, leadership, and organizational health.

$75,000 - $85,000 + Bonus

Primary Objectives:

• Oversee all day-to-day operations of the business and be very hands-on with the day-to-day financials
• Lead and manage administrative and operational staff
• Create, document, and implement scalable systems and procedures
• Own KPIs for productivity, profitability, and service standards
• Partner with the leadership team on strategy, forecasting, and business development
• Ensure the agent experience is efficient, professional, and consistent

Key Responsibilities:

• Drive operational efficiency across all departments (agent services, marketing, compliance, accounting)
• Develop, refine, and manage office systems, workflows, and standard operating procedures (SOPs)
• Lead hiring, onboarding, training, and retention of key staff members
• Oversee financial operations, including budgeting, P&L oversight, vendor management, and reporting
• Ensure technology platforms are used to their full potential (CRM, project management, transaction coordination tools)
• Own project management for major initiatives and events
• Serve as a key liaison between leadership and staff, fostering clear communication and accountability
• Monitor agent and team performance metrics and report to leadership
• Support compliance with brokerage standards, legal requirements, and best practices
• Create a culture of high performance, accountability, and collaboration

The Ideal Candidate Will Have:

• Real estate operation experience preferred
• Bachelor’s Degree in Business, Finance, or related field (Master’s degree a plus)
• Experience leading/managing cross-functional projects
• Demonstrated success in building systems and improving workflows
• Financial acumen and comfort with budgeting and reporting
• High emotional intelligence and strong interpersonal communication skills
• Proficiency in business tools like Google Workspace, QuickBooks, CRM platforms, and task/project management tools (e.g., Asana, Trello, Monday.com)
• Strong problem-solving skills and a proactive, solutions-oriented mindset
• Ability to thrive in a fast-paced, high-growth, team-oriented environment

This group is a fast-growing real estate team in the Metro Detroit area, known for its commitment to excellence and exceeding expectations. If this sounds like you, reach out and apply today!