Contract Manager

Job Description

Job Description

Job Title: Contract Manager

Reports to : Home and Community Based Services Director

Work Location: Lansing, MI

Work Schedule: Monday – Friday, 8:00am to 5:00pm, 40 hours per week.

Compensation: $32.55/hr plus comprehensive benefits package including 100% employer paid pension, generous time off and 14 paid holidays.

General Responsibilities:

Under the direction of the Executive Director and Home and Community Based Services (HCBS) Director, oversees all agency contracts to ensure compliance, quality assurance, and alignment with program requirements. Manages the annual contract process and maintains effective communication with providers. Monitors and evaluates contractor performance for compliance with Michigan Department of Health and Human Services (MDHHS), Bureau of Aging, Community Living, and Supports (ACLS Bureau), and County millage program requirements.

Essential Job Functions: (Reasonable accommodations will be provided, if necessary, for individuals with disabilities who can perform the essential job functions.)

1. Oversees all agency contracts, including the annual contract process; communicates with providers regarding bid opportunities and coordinates with legal counsel on contract development and revisions.
2. Maintains a comprehensive database of all agency contracts.
3. Prepares and maintains reports to support contract monitoring and ensure compliance with MDHHS requirements.
4. Provides technical assistance and support to providers and TCOA staff regarding contract requirements and performance expectations.
5. Coordinates the Request for Proposal (RFP) process, including preparing advertisements, scheduling meetings, and assisting with proposal review and evaluation.
6. Conducts onsite and follow-up assessments of contractors, in collaboration with the Finance Department, to ensure compliance with program requirements.
7. Serves as the primary contact for contracted providers, including HCBS and County millage contractors.
8. Leads and facilitates quarterly provider meetings, including agenda development, presenter coordination, material preparation, and meeting logistics; facilitates discussion, communicates key updates and expectations, documents outcomes, and ensures follow-up on action items.
9. Maintains regular communication with providers and negotiates contract terms as needed.
10. Assists with Office of Inspector General (OIG) reporting and participates in OIG-related meetings as required by the MI Choice contract.
11. Serves on and supports activities of the Compliance Committee.
12. Serves as an active member of the Appeals and Grievances Review Team, supporting the coordination, review, and resolution of appeals and grievances in collaboration with team members.
13. Coordinates the identification and recovery of provider overpayments.
14. Researches and monitors applicable local, state, and federal regulations; evaluates their impact on agency programs and contracts and prepares related analyses and reports.
15. Supports the Finance Department in determining grant awards, monitoring contractor funding levels, and recommending adjustments to reimbursement rates.
16. Ensures contractors/providers understand and implement person-centered practices in service delivery.
17. Performs other duties as assigned; responsibilities may be modified to meet organizational needs

Knowledge, Skills & Abilities :

1. Commitment to the organization's missions and goals.
2. Computer skills sufficient to learn specific departmental database programs, including proficiency in Excel.
3. Ability to maintain confidential information regarding all aspects of client, volunteer, employee, and agency information.
4. Ability to work independently or as part of a team.
5. Ability to communicate effectively and establish good relationships with staff, clients, volunteers, and vendors.
6. Ability to represent the Agency in a professional manner.
7. Must be able to adjust priorities to meet deadlines in a timely manner.
8. Ability to meet department standards with regard to job knowledge, client focus, initiative, productivity, communication, teamwork, and attendance.

Requirements:

• Possession of a bachelor's degree or greater in Business (or a related field)
• A minimum of two years' experience in a business setting is required; experience in a non-profit organization is preferred.
• Experience with contract management and data analysis is strongly preferred.

Working Conditions:

• The work environment is a typical office setting. Safe work practices in regard to office equipment, avoiding trips/falls and fire regulations are required.
• Physical mobility is required for sitting, walking, standing, bending, and lifting/holding/carrying objects of up to 20 pounds. Ability to enter and access information using a computer. Must be able to communicate effectively with clients, co-workers, volunteers, and vendors in person and over the telephone.

• Sensory requirements include exposure to uniform temperatures, conversational noise levels and everyday office activities.

• Mental requirements include the ability to handle varying levels of stress.

To view the complete posting and to apply online visit,

Tri-County Office on Aging is an Equal Opportunity Employer