MA - Medical Assistant Otolaryngology *Days - 40hrs/wk
- Excellent interpersonal skills and ability to effectively work with the medical team
- Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact
- Ability to operate medical equipment safely and correctly
- Knowledge of infection prevention & control standards and practices
- Flexible, organized and able to function under stressful situations
- Ability to understand, interpret and apply instructions, guidelines and procedures
- Culturally sensitive and able to work with ethnically diverse patient populations
- Ability to prioritize and work on multiple tasks
- Intermediate experience with computers and information systems
- High school degree (or GED) required.
- Current Certification as Medical Assistant required.
- Basic Life Support (BLS) required for Urgent Care and preferred for all other departments.
- Previous experience as Medical Assistant preferred.
- Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment.
- Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record.
- Reviews patient’s medical record to determine needed services and whether referrals are in process or have been completed since last visit.
- Assists physician or advance practice providers during examination or procedure.
- Provides patient with information and instructions as authorized by physician or advanced practice provider.
- Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage.
- Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information.
- Cleans rooms between patient visits in accordance with infection prevention and control standards.
- Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers.
- Processes messages from patients and front office staff to physicians and advance practice providers.
- Processes messages and call backs to patients, medical offices and pharmacies.
- Processes medication refills according to protocols.
- Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.)
- Performs EKG’s and simple (CLIA waived testing) medical office laboratory and screening tests.
- Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease.
- Participates in process improvement activities to enhance patient care and service.
- Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
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