Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Profit sharing
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Colton Kantola - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Prospect for new customers using leads, referrals, networking, community outreach, and agency marketing campaigns.
• Conduct consultative sales conversations to identify needs and recommend appropriate Property, Casualty, Life, and Health insurance coverage.
• Quote, explain, and sell insurance policies; guide customers through coverage selections and benefits to ensure they fully understand options.
• Build and maintain a pipeline of prospects, consistently following up to move leads from first contact to bound policies.
• Manage policy renewals and retention efforts by reviewing coverage, assessing changes in customer needs, and recommending adjustments.
• Perform outbound calling and customer follow-up to support agency goals for new business, cross-selling, and growth.
• Support marketing initiatives and actively participate in community events to generate qualified leads.
• Prepare applications, collect required documentation, and ensure accurate submission of policy information and paperwork.
• Maintain organized customer records and sales activity in the agency management/CRM system to ensure timely processing and reporting.
• Work with customers to ensure smooth onboarding—effective dates, payment options, and documentation—while delivering an exceptional customer experience.
• Collaborate with agency team members to meet sales targets and improve conversion rates.
• Stay current on State Farm products, underwriting guidelines, and competitive positioning to strengthen sales outcomes.
• Resolve customer questions and concerns related to coverage and billing in a sales-friendly, solution-oriented manner.
• Pursue professional development and licensing goals, including the opportunity to obtain securities licenses 6, 65, and 63 (as applicable/required by the agency and role).
• Follow all compliance, suitability, privacy, and confidentiality requirements when selling and servicing insurance and related financial products.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.

Compensation

• Base Pay of $14.00/hour
• Commission based on sales