Branch Manager

We are seeking a Branch Manager to provide strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth.

Position Responsibilities

Operational Leadership

• Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI, and Counter Sales.
• Oversee facility operations and ensure alignment with strategic company goals.
• Drive efficient daily execution of orders, inventory, and delivery processes.
• Ensure on-time delivery for the branch and operate cost-effectively to achieve higher profits.

Customer Service & Sales Support

• Implement standardized customer service policies and procedures across the branch.
• Ensure timely and accurate order fulfillment, quote processing, and customer support.
• Support Account Managers by identifying technical sales opportunities and driving cross-functional collaboration.
• Maintain high customer satisfaction ratings and resolve issues professionally.

Quality & Continuous Improvement

• Communicate and manage the Company’s Quality & Continuous Improvement Strategy.
• Train team on quality work instructions and maintain local training repository.
• Support team members in obtaining required certifications and training.
• Maintain ISO9001:2015 standards if required and manage 5S implementation projects.

Team & Performance Management

• Lead hiring, onboarding, scheduling, training, engagement, professional development, and performance reviews.
• Foster a positive, motivational work environment centered on continuous improvement and accountability.
• Set clear goals and performance metrics, monitor KPIs, and implement corrective actions when needed.
• Ensure team members maintain strong product knowledge to promote offerings effectively.

Compliance & Safety

• Maintain 100% compliance with safety policies, DOT regulations, emergency planning, fleet management, and government mandates.
• Oversee training documentation and adherence to company policies and quality standards.
• Manage safety scorecards and prepare the facility for audits and inspections.

Inventory & Financial Oversight

• Monitor inventory to meet working capital goals and maximize inventory turns.
• Support pricing, sourcing, and workload distribution decisions based on order analysis.
• Assist with budget management and P&L review where applicable.

Other Duties

• Perform other duties as trained and qualified.

Prerequisites

• Minimum 5–7 years of warehousing or production experience.
• 2–3 years of management or supervisory experience.
• College degree in Business Administration or Industrial Distribution preferred; equivalent experience considered.
• Ability to work nights and weekends as required.
• Reliable transportation required.
• Strong organizational, communication, and mechanical aptitude.

Certifications (Preferred, but not Required)

• Lean Six Sigma or continuous improvement initiatives.
• Knowledge of hose, gasket, or conveyor product lines.
• ERP systems experience in industrial or distribution settings.

What the Role Offers

• Competitive compensation plan with bonus potential.
• Salary Range: $85,000 – $95,000.
• Health benefits (medical, dental, vision, short- and long-term disability).
• 401k with company match.
• Paid vacation, holidays, and sick time.

Why Coraopolis?

This role offers an opportunity to lead and develop teams in a dynamic, industrial environment. The position provides career growth, hands-on operational management experience, and the chance to contribute to the success and efficiency of a key branch.