Senior Process Quality Specialist

Applicants must have current authorization to work in the United States on a full-time basis.

The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs. This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership.

RESPONSIBILITIES

Process account level actions contributing to daily operations.

Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements.

Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance.

Participate in various departmental projects.

Train and mentor team members.

Perform other duties, as assigned.

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 1 - 2 years Customer Service or Clerical experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Familiarity with general legal procedures
• Skilled in MS Office (Particularly Excel)
• Ability to understand low level process mapping/logic
• Strong collaboration, problem solving, critical thinking and relationship management skills
• Desire to learn or strengthen skills in project or process management
• Ability to handle variations in work type and workload
• Strong written and verbal communication

PREFERRED QUALIFICATIONS

EXPERIENCE: 2+ years work experience in Financial Services related field

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Knowledge of ILMS system and general ILMS procedures
• System query skills
• A 'Can Do', positive demeanor and professional teammate spirit

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group

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(Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected]

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Our Total Rewards Package

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

Holistic Wellness

We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!

Work-Life Balance

Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.

Healthcare

Take advantage of comprehensive healthcare plans and options including medical, dental, and vision insurance plans to ensure your continued health, plus wellness reimbursements for fitness membership, Weight Watchers, nutrition coaching, mental health and fitness apps, Employee Assistance Program (EAP), group sports, and more!

Perks

Enjoy office transport services, free online books library, free daily healthy meals, on-site cafeteria, games rooms, relaxation areas, employee group discount program, and our concierge support to optimize your workday.

Career Path & Development

Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.

Pay & Bonuses

Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.

Awards & Recognition

Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs!

Tuition Assistance

Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.

Volunteerism Support

Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.