Communications Associate

Job Description

Job Description

SUMMARY

The Communications Associate provides administrative, technical, and production support to the Communications Department under the direction of the Director of Tribal Citizen Engagement. This position supports internal and external communications that serve Tribal Citizens, staff, leadership, and the broader community. The Communications Associate assists with content coordination, records management, print and digital production, community outreach support, and day-to-day departmental operations. This role is essential to ensuring accurate, timely, and culturally respectful communication across the organization.

MINIMUM QUALIFICATIONS

• High School diploma or GED required
• One (1) to two (2) years of experience in a print shop, communications office, administrative support role, or similar environment
• Demonstrated proficiency with computers and common office software applications
• Ability to communicate clearly and professionally, both verbally and in writing
• Valid, unrestricted Michigan Driver's License and ability to be insured under the GTB insurance carrier

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide general administrative and operational support to the Communications Department.
• Assist with the coordination, preparation, and distribution of internal and external communication materials.
• Support basic print, photo, video, and digital content activities used by GTB government divisions.
• Assist with layout, formatting, duplication, and finishing of printed materials, including flyers, newsletters, reports, and informational packets.
• Support social media, website updates, and other digital communication efforts as assigned.
• Assist with intake, tracking, and coordination of communication requests, work orders, and project timelines.
• Maintain departmental records, archives, files, and databases in both digital and physical formats.
• Answer department phone calls professionally, route inquiries appropriately, and maintain effective communication with internal and external contacts.
• Maintain organized filing systems for invoices, projects, archives, vendor information, and communications assets.
• Monitor communications and office supply inventory and assist with ordering and restocking as needed.
• Assist with maintaining departmental calendars, schedules, contact lists, and distribution lists.
• Provide logistical and on-site support for community outreach activities, meetings, events, and presentations, including occasional setup and takedown.
• Support coordination with other departments to ensure accurate and consistent messaging.
• Adhere to all GTB policies, procedures, branding standards, and confidentiality requirements.
• Maintain punctuality, professionalism, and a customer-service-oriented approach during scheduled work hours.
• Be available to assist with duties outside of standard business hours, including evenings or weekends, as needed.
• Perform other related duties as assigned.

OTHER SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Excellent interpersonal skills with demonstrated patience, tact, and respect when working with Tribal Citizens, staff, leadership, and the public.
• Strong organizational skills with attention to detail, accuracy, and follow-through.
• Ability to prioritize tasks, manage multiple requests, and adapt to changing deadlines.
• Ability to work independently while also functioning effectively as part of a team.
• Willingness to learn new tools, platforms, communication methods, and GTB-specific processes.
• Basic understanding of print production, digital content workflows, and office operations preferred.
• Professional judgment and discretion when handling sensitive or confidential information.

EDUCATION and/or EXPERIENCE

• High School diploma or GED required
• Additional education, coursework, or training in communications, media, graphic design, marketing, or office administration preferred
• Experience in a communications, administrative, office support, or print production role beneficial

DRIVING REQUIREMENTS

• Must possess a valid Michigan Driver's License and be insurable under GTB policy.

SUPERVISORY RESPONSIBILITIES

• None

EQUIPMENT TO BE USED

• Standard office equipment including computers, printers, copiers, phones, and related technology
• Basic print production and finishing equipment
• Digital camera or audio/visual equipment as assigned

TYPICAL PHYSICAL DEMANDS

• Ability to sit, stand, bend, stoop, and move basic office and print supplies.
• Ability to lift and carry materials such as paper, boxes, or equipment weighing up to 25 pounds.
• Ability to work with periodic interruptions in a busy office environment.

WORKING CONDITIONS

• Work is performed primarily in a professional office and print shop environment.
• Office is air-conditioned; some noise may be present due to proximity to print equipment.
• Occasional travel to meetings, community events, or outreach activities may be required, including evenings or weekends.

COMMENTS

Native American Preference will apply. Must be willing and able to pass a criminal history background check with no felonies or serious misdemeanors and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is required.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval from the Director of Human Resources.