Desktop Support Technician

Description

This person will be providing onsite support to users with a wide range of issues. Must be strong with Mac iOS, Apple Devices and Windows.

This is a 50% Windows an 50% MAC environment . This person will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.

• Troubleshoot system, application and hardware issues

• Ensure customer is updated on ticket progress

• Work directly with customers to solve problems

• Utilize internal IT Knowledge Base to both provide and find solutions to known issues

• Use external information to research and resolve issues when needed

• Consistently update the ticket tracking system with status and fixes

• Properly escalate issues to necessary parties as required

• Perform routine system maintenance on laptops and desktops

• Track computer assets according to organizational standards

• Perform backups and restores

• Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.

• Perform installation and configuration of software including operating system, patches, and 3rd party products.

• Maintain established computer standards and participate in testing new standards

Skills

Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting

Top Skills Details

Mac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Birmingham,MI.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.