Service Plumber

Job Description

Job Description

Are you looking for a fulfilling career that will give you limitless opportunities to grow?

Are you tired of companies telling you what you can do for them and not what they can offer you?

Do you excel in plumbing, sewer and drain work , have a great attitude, and want to be a part of a family-oriented environment?

Then STOP looking because this job is for YOU!

Here at Carter’s Plumbing you can expect a strong family-oriented work environment and limitless opportunities on what you can achieve!

Carter’s Plumbing is a locally owned and operated business that serves Oakland county and its surrounding areas. Although we started out small, our business is rapidly growing. We are known to be the best and provide the best to not only our customers, but our employees as well. We give our plumbers everything they need to succeed such as a new truck and brand new tools and equipment! If you don’t have a specific part in your truck no problem! Carter’s Plumbing values work-life balance, and we provide an engaging and rewarding atmosphere that encourages continuous improvement and ultimately results in success! If you’re a top of the line plumber that excels in customer service and has a great attitude we want YOU to join our plumbing family today!

As a Residential Service Plumber at Carter's Plumbing, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.

• Customer Satisfaction: Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Carter's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Carter's service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

Commission based pay - 20%-30%

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.