Dispatcher - Customer Service Representative

Join the dynamic team at Metro Electric in beautiful Romeo, Michigan, as a full-time Dispatcher - Customer Service Representative !

We're not just offering a job; we're providing a fantastic career opportunity with competitive hourly pay ranging from $24 to $25 . But that's not all! When you join us, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

• Health, dental, and vision insurance
• 401(k) participation
• Vacation time
• Company parties

If you're ready to take the next step in your electrical dispatching career and make a real impact, we want to hear from you!

QUALIFICATIONS

• 2+ years of experience in home services (electric, plumbing, HVAC, windows, doors, etc.)
• Ability to read a map
• Thorough knowledge of the service area
• Experience using Service Titan (preferred)

A DAY IN THE LIFE OF A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE

In this dispatching role, you will work from 8 AM to 5 PM, Monday through Friday, with the possibility of Saturday shifts in the future .

As a Dispatcher - Customer Service Representative, your primary responsibilities will include scheduling inbound service requests and responding to them promptly. You will also reach out to current customer members to arrange necessary services. Additionally, you may take on extra duties such as obtaining permits and coordinating installations, ensuring a smooth and efficient service experience for our customers.

ABOUT US

Metro Electric provides top-notch Residential Electrical Services in existing homes. We have a large, highly skilled, energetic, and experienced workforce, consisting of licensed master Electricians, Journeymen, and Apprentices. Our team has a reputation for delivering high-quality workmanship, being hardworking, engaging in significant interaction, and genuinely being good people. Our team of experts embodies The M.E.T.R.O. values: Motivated, Efficient, Trustworthy, Respectful, and Outstanding.

We have an outstanding company culture! Our management is very open-minded and values each employee's input. We strive to bring out the best in our electricians, which is why we provide ongoing training. When you join us, you're not just another number; you are joining a family.

ARE YOU READY TO JOIN US?

We believe in taking care of our dispatching team, both on and off the job. That's why we offer an initial 3-minute, mobile-friendly application process - because we know your time is valuable. If you're ready to take your customer service skills to the next level and join a team that values hard work and good times, complete our application today!