Account Manager

Who we are looking for:

Account Manager, Automotive Sales

We are looking for someone to join our client at the forefront of the steel industry. As an Automotive Account Manager, you’ll have exciting developmental opportunities to promote some of the most advanced and sustainable steel products, collaborating within a multi-disciplinary team, including Global R&D, and supporting customers on their journey to electrification and carbon neutrality. As part of our Sales team, your contributions will be visible all around you, within the company, and with our strategic automotive customers. As a representative of our client, you will support unified customer interactions and contribute to the success of both Dofasco and AM/NS Calvert.

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Ideal candidates enjoy modern, dynamic, supportive work environments and are looking for the freedom to take control of their careers. The account manager supports accounts based on product and/or market segments and is seen as a sales business liaison, advocating for their customers internally while considering internal business goals.

Location:Â Detroit Sales Office, Southfield, MI (DSO)

Responsibilities

• Develops and manages Account Plans for the assigned customer(s) providing customer profile information, and action plans that are consistent with company direction and Sales & Marketing & strategic objectives, and action plans to achieve said objectives.
• Track performance to account sales objectives and other metrics; identify and execute corrective actions and support continuous improvement efforts.
• Develops, builds and maintains customer relationships via regular in-person visits, including entertaining, responding to customer service needs, solicits new business to support sales plan objectives, manages the contract process and communicates customer requirements and expectations.
• Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies.
• Negotiates day-to-day customer-related issues. Able to interact and influence the customer through the negotiation process on day-to-day items including, but not limited to claims, freight, etc.
• As part of a cross-functional team of commercial, technical, and manufacturing experts, helps drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement and, when appropriate, supporting AMNA and our client's group objectives.
• Regular review and management of OEM required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the OEM and internal OEM team members as appropriate.
• Provide various monthly reports as assigned.
• Assist Customer Service Representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts.
• Functions in a team environment providing backup support to team members and participates in projects and special assignments as required.
• Supports internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts.
• Respond to customer service requests, including inquiries regarding products, product delivery, availability, order status and requests for quotations including spot orders.
• Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally; identifies actions necessary to meet customer requirements.
• Communicates all business/market/customer intelligence back into the sales & marketing organization.
• Contributes to annual business planning (ABP), performs updates monthly to most recent forecast (MRF) and practices active, on-going sales call planning with reporting via CRM tool.
• Perform customer and market analysis by understanding our client & competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets.
• Monitors market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers.
• This is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

What you’ll need

• Bachelor’s degree in business administration, Sales, Marketing, or related field.
• Up to 25-35% travel time depending on assigned accounts and must be able to travel throughout North America.
• Accomplished skills with Microsoft Suite.
• Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules.
• Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written.

Preferred Requirements

• Strong Sales and Account Management experience.
• Automotive experience preferred. Steel sales experience a bonus.
• Technical aptitude preferred, Engineering background a plus.
• Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools
• Fully utilizes the system resources and sales tools available such as CRM, Power BI: Delivery & Sales Plan, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions.

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What we’ll offer

We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.