Account Manager - Remote

Job Summary

As an Account Manager, you'll have the opportunity to build strong relationships with key clients while supporting sales growth within your assigned territory. You'll work with a variety of customers, helping provide high-quality label solutions - including custom printed labels, label printers, application systems, and packaging solutions - designed to meet the most demanding industry standards.

Principle Duties and Responsibilities

Active Selling

• Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
• Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
• Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication
• Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
• Understands the market and keeps customers informed
• Owns the customer relationship
• Solicits sales opportunities with new and existing customers
• Introduces new programs to customers
• Closes on sale opportunities
• Manages leads and customers in the Company's CRM management system
• Manages aged inventory and accounts receivable
• Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.
• Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic

• Develops programs based off customer needs
  • Creates ongoing and growing business
• Develops a plan for the business
  • Focuses on targets and updates through CRM management
• Focuses on meeting business plans
• Conducts Customer Business Reviews
• Introduces New product expansion/market
• Prepares various reports and correspondence as required
• Performs other duties as required

Training

We will provide the necessary training for you to:

• Generate sales based on company standards and expectations.
• Negotiate with customers to grow sales.
• Understand the importance of gross margin and the company's collection process.

Behavior

• Demonstrates a strong entrepreneurial spirit
• Responsible and trustworthy to work under little supervision
• Highly motivated and enthusiastic
• Good interpersonal skills and good communicator
• Team player and goal oriented
• Reliable and maintain good attendance
• Professional and respectful
• Able to pass a drug test

Qualifications

Work Experience, Certifications and Education

• Minimum of 3 years of sales experience preferred, ideally within the label or packaging industry.
• Ability to understand technical specifications of products and communicate their benefits effectively to customers.
• Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred
• Understanding of basic accounting and business concepts.
• Proficiency in the use of the English language in reading, writing and speaking.

Competencies

• Achievement, motivation and perseverance
• Composure and resiliency
• Influence and persuasion
• Initiating action
• Negotiating
• Relationship building

The Company is an Equal Opportunity Employer.