People Operations Coordinator

Position: People Operations Coordinator + Executive Admin
Location: Hybrid — Ypsilanti, MI
Schedule: Full-time exempt
Compensation: $55,000 – $75,000 salary per year, paid time off, monthly health stipend

NOTE: A short (1-3 min) video upload is required for your application to be considered. All videos will be reviewed by a human - no AI filtering. Details below.

Overview
Ballard House is a founder-led ecommerce company that partners with established brands to scale Amazon operations using our in-house logistics, content creation and advertising infrastructure. Founded in 2017, we began as an Amazon reseller and evolved into our current brand partnership model in 2023, bringing operational excellence to a select portfolio of eight and nine-figure brands.

We’re hiring an People Operations Coordinator to take ownership of our applicant pipeline, onboarding experience, and people systems — including screening applicants, scheduling and conducting early interviews, processing payroll, and managing compliance across multiple states. You’ll work closely with the COO to streamline current processes and build new ones. This role begins with a clear set of both HR and admin responsibilities and has room to advance into admin/HR leadership. An ideal candidate will be someone who thrives on creating ordered systems from scratch and the satisfaction of helping build an effective admin team.

Responsibilities

• Maintain HR compliance and administration systems, including personnel file updates, payroll inputs, PTO tracking, and benefits coordination
• Craft workflows and SOPs across the HR/admin function in collaboration with company leadership
• Manage job postings, screen inbound applications, and conduct early interviews across multiple roles
• Source candidates, coordinate with recruiters, and own the ATS system end to end
• Draft job descriptions and offer letters, and manage onboarding tasks such as scheduling, user setup, and new hire orientation
• Support COO and CEO with inbox triage
• Handle occasional travel planning, internal event coordination, and company-wide communications
• Provide administrative and operational support on special projects, including research and implementation

Qualifications

• 2+ years of experience in recruiting coordination, executive support, or HR/people operations, preferably in a small business environment
• Highly organized and detail-oriented, with strong follow-through
• Comfortable with tools like Google Workspace, Slack, and at least one ATS/HRIS platform
• Effective in creating and maintaining HR workflows to maximize efficiency
• Able to work discreetly with sensitive information and maintain confidentiality
• Bonus: familiarity with payroll workflows, benefits administration, or multi-state HR compliance

This role is for you if:

• You want to be a key admin at a startup, wearing multiple hats and getting first shot at career advancement opportunities
• You take pride in making things run smoother, faster, and more human — especially when no one else is paying attention
• You’re energized by finding the right candidate, sending the perfect follow-up, or spotting a broken process before it causes friction
• You treat every task, no matter how small, like it contributes to a larger mission
• You enjoy supporting leaders behind the scenes so they can stay focused on what only they can do
• You find satisfaction in inboxes at zero, calendars with room to think, and onboarding that feels effortless
• You’d rather build a better SOP than be told how things “have always been done”
• You don’t just want to do work; you want to make the whole company work better

Probably not the right fit if you:

• Love the comfort of having an SOP for all situations, but aren’t comfortable writing it
• Would rather let someone else manage the details so you can focus on the big picture
• Get burned out managing multiple projects
• Prefer to set easy goals because missing a target feels bad
• Feel candidate screening, scheduling and interviewing is draining or uninteresting
• Think learning AI is “not your thing”
• View people operations as a policy enforcement rather than a lever for culture and execution
• Want to coast in your career

Benefits

We invest in people who move the business forward. We offer competitive compensation and a high-trust, high-performance environment where real strategists can thrive. Perks include:

• Paid time off and paid holidays
• Monthly health stipend
• No bureaucracy or layers of management—just clear goals and real ownership
• Work with founders and leadership daily
• Hybrid, work from home opportunities
• A team that moves fast, wins together, and doesn’t create drama

Company Core Values

These aren’t poster values. We use them every day to make decisions. If they match how you operate, you’ll fit right in.

Unimpeachable Character: Be someone others are always proud to associate with, personally and professionally
Open and Honest: Feedback is our fuel to grow
Play to Win: Define what it takes to win, then do it
Always Moving Forward: We choose relentless positivity

How to Apply:

Please submit your resume and a 1–3 minute video answering the following. We don’t care about polish—we care about clarity, energy, and how you think.

1. Why are you interested in this position?
2. What are your strengths?
3. What’s something small you’ve learned recently that made a real difference?

Submit your video via this Google Form: forms.gle/C3eiYXXSrMud8GJB6