Inbound call specialist

The Inbound Bankruptcy Call Specialist will handle the negotiation of payoffs & investigations on inbound calls each day related to Federal Bankruptcy Law, as well as Probate Law. This resource will work with the Legal Department, Legal Outsourcing Department, Post-Purchase Departments and other teams to fully investigate upstream legal actions, liens on real property, disputes, payoffs of existing liens that survive Bankruptcy discharge, as well as property reviews for both Bankruptcy and Probate accounts in the course of daily operations. This position includes support of the dispute and regulatory compliant handling of consumer and authorized 3rd party calls and correspondence related to Bankruptcy and/or Probate for Midland Funding, LLC, Midland Credit Management, Inc. and Asset Acceptance, LLC.

Responsibilities

Resolve inbound calls related to complex bankruptcy & probate scenarios wherein judicial liens may have survived a bankruptcy discharge. Also, liens may have been avoided via the bankruptcy legal process and payment may/may not be required. 65%

Adhere to Compliance requirements, Federal Bankruptcy Laws and Probate Laws in an effort to meet minimum collection expectations. 20%

Identify & obtain proper authorization (i.e. Letters Testamentary, executor paperwork, etc.) and review potential obligation of authorized party for payment on account, judgment and/or judgment liens. 5%

Collaborate with Internal and Legal Outsourcing to request and follow up on satisfactions of judgment, lien releases and other legal inquiries. 5%

Perform other duties, as assigned. 5%

Minimum Requirements

EDUCATION: High School Diploma

EXPERIENCE: 1-2 years of experience in a fast-paced office environment with high-volume call center responsibilities.

Knowledge, Skills, Abilities, And Other Attributes

• General knowledge of policies related to call center, bankruptcy and/or probate collections.
• Strong verbal and written communication skills, and moderately skilled in MS Office.
• Ability to maintain composure while multi-tasking and providing excellent customer service.
• Ability to prioritize while working in a high-stress environment.
• Ability to work well with others and remain positive.
• Ability to work efficiently while on phone calls
• Ability to handle 50-75 calls per day.
• Ability to work overtime, if requested.
  
  

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
  
  

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].