Director, Clinical Crisis Response & High-Acuity Care Safety

About Flourish

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. Most families struggle to access care. Flourish Health () exists to make sure everyone gets the same access to high-quality mental health care.

About the Role

We are hiring a Director of Crisis Response to lead all crisis operations at Flourish.

In this role, you will:

• Manage the Crisis Response team

• Provide real time supervision and consultation to our crisis managers

• Provide crisis response intervention when for overflow or coverage

• Ensure crisis situations are handled safely, consistently, and quickly

• Partner cross-functionally to continue to improve on existing crisis operations

You are the person responsible for making sure our crisis system works—both in real time and as we scale.

You will also help build and improve the system itself: how we respond to crises, how we train staff, and how we standardize and scale this work across the organization.

This is a leadership role for someone who is calm under pressure, highly clinical, and experienced in managing high-acuity situations.

What You’ll Do

• Manage and supervise the Crisis Managers team day to day

• Oversee all active crisis cases and make sure the right actions are being taken

• Serve as the top escalation point for high-risk or complex situations

• Make real-time decisions during crisis situations when needed

• Ensure staff are following crisis protocols and safety procedures

• Set up and maintain clear supervision systems for all crisis work

• Review crisis cases after they happen and identify what went well and what needs to improve

• Build and improve crisis response workflows and systems so they scale

• Train and coach staff on crisis response, de-escalation, and safety planning

• Partner with clinical and product teams to improve how crisis care is delivered across the platform

• Provide direct patient care in crisis intervention and/or post-crisis stabilization, including brief stabilization sessions or group support, as program needs evolve.

• Step in directly when needed to support high-acuity cases

What We’re Looking For

• Independently licensed mental health clinician (PhD, LCSW, LPC, or equivalent)

• Eligible for licensure across all 50 states

• 8+ years of clinical experience after licensure

• At least 2+ years leading or managing crisis care or high-acuity clinical teams

• Experience supervising clinicians or care teams

• Strong judgment in high-risk, fast-moving situations

• Calm and decisive under pressure

• Comfortable working in a fast-changing startup environment

• Must be 18 years or older

Schedule

• Monday: 9am-5:30pm ET

• Tuesday: 12:30pm- 9pm ET

• Wednesday: 9am-5:30pm ET

• Thursday: 12:30pm- 9pm ET

• Friday: 12:30pm- 9pm ET

Full-time | Remote

Attendance at in-person events required 2+ times per year

Benefits

• 401(k) matching

• Home office stipend

• Paid time off

• Medical, dental, and vision insurance

Reporting To: VP, Clinical R&D
Salary: $111,000-$125,000

The Right Person

You are someone who can lead in high-pressure moments without losing clarity or control. You know how to support a team through difficult clinical situations while also building the systems that make those situations safer and more predictable over time.

You care deeply about safety, quality, and improving outcomes for young people with serious mental health needs.

We strongly encourage applicants from all backgrounds, including people with lived experience, people of color, LGBTQ+ individuals, veterans, and differently abled individuals.

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.