Legal Processing Supervisor

Summary

Better Life Plans is seeking an experienced and highly organized Legal Processing Supervisor to lead our document processing team within a fast-paced legal operations environment. This role oversees the accurate handling of legal documents such as stipulated agreements, summons and complaints, and related court filings. The Supervisor will manage day-to-day team operations, ensure task completion across multiple systems, and support continuous improvement in legal workflow processes.

Responsibilities

· Oversee and manage daily workflows related to legal document processing, including lawsuit intake, court correspondence, and client communications.

· Supervise the opening, sorting, scanning, and distribution of inbound mail and the accurate preparation of outbound mail.

· Ensure timely and accurate entry of data across multiple platforms, including internal CRM systems and third-party legal software.

· Monitor and confirm that all legal documents and tasks are processed in accordance with internal timelines and client requirements.

· Develop, deliver, and maintain training materials and documentation for new and existing team members.

· Conduct quality reviews of case folders and workflows to ensure compliance, accuracy, and completeness.

· Track, update, and distribute daily and weekly processing reports and KPIs to leadership.

· Analyze department metrics to identify trends, address performance issues, and suggest process improvements.

· Collaborate with internal teams, partner organizations, and third-party vendors to resolve issues and optimize efficiency.

· Lead team-building activities and cross-functional training to foster a collaborative and high-performing team culture.

· Demonstrate company core values, professionalism, and a proactive leadership presence at all times.

· Perform other duties and special projects as assigned.

Qualifications

Required

· 2+ years of experience in processing, data entry, document auditing, or quality assurance.

· 1+ year of experience in a supervisory or team lead role.

· Strong understanding of legal documents related to debt collection or civil litigation is highly desirable.

· Excellent organizational and time-management skills.

· Strong analytical and problem-solving skills; ability to manage multiple priorities.

· Professional verbal and written communication skills.

· Ability to effectively train others and give constructive feedback.

· Proficiency in Microsoft Office (Excel, Word).

· Comfortable using CRMs, document management systems, and legal/third-party processing platforms.

· Ability to learn and adapt to new technology quickly.

EDUCATION/EXPERIENCE:

High School Diploma, BA preferred or equivalent experience and/or related training. 2 years’ experience in processing, data entry, document auditing, or quality assurance preferred.

LANGUAGE ABILITY:

Advanced – Effectively communicate both verbally and in written format. Ability to write simple correspondence.

MATH ABILITY:

Basic – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

COMPUTER SKILLS :

Computer skills needed to successfully accomplish the essential duties of this job are as follows: Advanced skills in Microsoft Word, Excel, and general computer/internet navigation.

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Anticipated start date: 01/05/2026

Full time (Exempt); Permanent

Compensation - $48,000 annually

Schedule - Monday - Friday; 9:00am - 5:30pm EST

***FREE ONSITE PARKING***

*** MODERN, STATE OF THE ART FACILITY***

***ONSITE CAFE***

You will also be eligible for the following benefits:

• Medical, Dental, and Vision Insurance, plus other voluntary employee-paid benefits, following 30 days of employment
• Company-Paid Benefits, including Short-Term Disability, Long-Term Disability, Life and AD&D Insurance (1x annual covered earnings up to $50,000)
• Financial Well-Being, Employee Assistance, and Caregiver Support Programs
• Adoption Assistance Program
• 401(k) with employer match
• Paid Time Off (PTO), in accordance with the Company’s accrual schedule and PTO policy
• Floating Holiday and 10 Company-Paid Holidays, in accordance with Company policy
• Insperity Training and Development

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.