Food Service Associate - Taste of History, Greenfield Village (part time)

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. The Henry Ford provides unique educational experiences based on authentic objects, stories, and lives from America's traditions of ingenuity, resourcefulness and innovation. Our purpose is to inspire people to learn from these traditions to help shape a better future. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be part of this legacy and take it forward and that aligns with our core values of being Curious, Authentic, and Passionate. 

We are excited to begin hiring for this season for our food services team for Taste of History , our largest sit-down restaurant located in Greenfield Village. As a Food Service Associate , you will support daily food service operations by serving guests in a prompt, courteous, and professional manner while delivering an outstanding guest experience. This signature venue hosts premier events such as Supper with Santa, Fairytale Feast, and Salute to America, making guest service excellence essential. In this role, you will communicate menu knowledge effectively, utilize positive sales techniques, and interact professionally with guests and team members. Serving as an ambassador for The Henry Ford brand, the Food Service Associate upholds the highest standards of customer service, food safety, cleanliness, and operational excellence while contributing to a collaborative and dynamic team environment.

Role Responsibilities:

• Serves food in a variety of daily food services operations
• Performs opening and closing tasks as assigned
• Handles cash accurately and efficiently
• Possesses knowledge of menu description and can effectively communicate them with guests
• Ensures an outstanding guest experience
• Interacts and communicates with guests and co-workers in a professional and friendly manner
• Possesses knowledge of sales techniques
• Assumes responsibility for cleanliness of assigned areas in keeping with the Health & Sanitation guidelines
• Handles and stores all equipment properly and with care
• Performs other activities as necessary
• Acts as a team player, providing expertise within the team and with other team members as appropriate
• Adheres to The Henry Ford and the Food service department rules and policies at all times

Qualifications:

• Must be at least sixteen (16) years of age
• Weekday, weekend, evening and holiday availability
• Requires some high school or equivalent experience
• Must be customer service focused with a hospitable demeanor

Special Skills:

• Should be enthusiastic and possess good communication and oral skills
• Self-starter with knowledge of suggestive selling techniques
• Strong communication and customer service skills
• Ability to work independently and collaboratively as a member of a team

PHYSICAL / MENTAL / ENVIRONMENTAL

Physical: Standing, Walking: Typical. Lifting, carrying, and pushing: Occasional, up to 25 lbs. Tolerance for hot and cold temperatures preferred. Unless noted here, other physical requirements are minimal or not applicable.

Vision: Normal

Mental: Observation, analysis, interpretation, decision making, and multi-tasking. Ability to read guest needs and interests and respond appropriately. Should be able to work under pressure and around large crowds.

Environment: Must be able to work outdoors in all seasons (including sunny and inclement weather) as necessary. Non-air-conditioned interiors. May work around coal and wood smoke.

Please note that this job description is subject to modifications at any time to meet the evolving requirements of our institution.

Respect, inclusion, and opportunity for people of all backgrounds will attract the best ideas to THF and help us shape a more vibrant future. By honoring and celebrating people's diversity, THF can bring new creativity, effectiveness, and leadership to our work and community. Achieving diversity, equity, inclusion, and accessibility is a continuous process, which, we believe, will contribute to a sustainable and inclusive world. Therefore, we strongly encourage applications from individuals who identify with or belong to marginalized communities.

It is the policy of The Henry Ford to prohibit discrimination in any employment, donor or volunteering opportunity including but not limited to based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability or any other such characteristic protected by federal, state or local law. This Policy applies to all of our employees, donors and volunteers to ensure that they are treated without discrimination.