Lead Warranty Performance Manager

Description

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you.

The Role

As a Lead Warranty Performance Manager, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.

You will collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.

What You'll Do

The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:

Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution

Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers

Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required

Help remove roadblocks and escalate as needed

Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage): Aligning on scope and cost elements

Communicates status of cost recovery results

Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.

Build and maintain relationships internally and externally

Exhibit a strategic, forward-thinking mindset

Anticipate risk and opportunities throughout the process

Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience

3-5+ years’ experience in commodity purchasing, warranty, supply chain, engineering, manufacturing, product development, logistics or program/product management

Relationship Management - Develops and maintains constructive, cooperative working relationships

Negotiation - engage in collaborative discussions to reach meaningful agreements

Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts

Results Focus - Take charge without prompting, seize opportunities and deliver on time

Workload Management - Manage multiple tasks with quality and prioritize by critical needs

Highly skilled at working independently and in a team environment with a high level of ambiguity.

Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink

Ability to travel 5% of the time domestically

What Can Give You a Competitive Edge (Preferred Qualifications)

10+ years of OEM experience, including strategy development and supplier management

Self-motivated individual willing to take the initiative to continuously improve practices and systems

Experience with contracts/agreements. SAP experience or ability to learn purchasing systems

Purchasing, engineering, quality or manufacturing, warranty background

Knowledge of materials management

CQI-14 Automotive Warranty Management experience

Excellent skills in Microsoft Office

Project management and time management skills

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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