Associate Systems Administrator

Job Description

Job Description

Associate Systems Administrator

The Associate Systems Administrator-PC Support/Development is responsible for installing and troubleshooting

corporate standard hardware and software. Responsibilities include working with end users to troubleshoot

hardware, software, and network problems.

Primary responsibilities will include:

 Install, deploy, move, configure, repair, and audit corporate standard hardware and software. The

hardware includes PC’s, workstations, printers, phones, smart phones and other technologies.

 Maintain PC audit records.

 Responsible for the tracking and audit of software licensing.

 Ability to trouble shoot hardware and software problems. This includes contacting vendors or other

department peers for assistance.

 Communicate effectively and enjoy working daily with end users, department peers, and vendors.

Communicate with the Technical Group as needed to get problems resolved.

 Capable of dealing with interruptions and able to prioritize tasks based on identified priorities.

 Ability to follow operational procedures and maintain appropriate documentation for the job.

 Answer and track calls at the helpdesk.

 Teach training classes as needed.

 Reliable, consistent attendance is required.

 Audio Video Conference Room support.

 Telephone Support.

 Other duties as assigned.

 Reliable, consistent attendance required.

Ideal candidate will have the following experience and education:

 Associate degree in business, electronics, data processing or computer science, BS/BA preferred, or

equivalent relevant experience.

 Minimum three years of troubleshooting experience with Windows, Microsoft products including Office

and Operating Systems.

 Ability to install, configure, troubleshoot, and support PC hardware and software.

 Excellent oral, written and interpersonal skills.

 Friendly and ambitious individual who can work closely with customers.

 Independently motivated individual who will stay abreast on current technology.

 Working knowledge of general office communication wiring.

 Troubleshooting knowledge of printers, conference room equipment and computer hardware.

 Working knowledge of UNIX is a plus.

Physical Mental Requirements:

 Position involves desk work 100% of the time.

 Good visual acuity, hearing and speaking is required.

 Must be able to enter data into computer systems through keyboarding and/or auxiliary devices.

 Must be able to access all floors and workspaces within the building even if it is under the floor, in the

ceiling or in closets.

 Ability to lift up to 50 lbs.

 Some bending, stooping and crawling that requires maneuvering in tight spaces (i.e. under work stations,

desks, etc.)

 Willing to work occasional overtime when required to meet special deadlines in response to customer

requirements.

 Travel to remote sites and seminars.

 Work in the office and computer room.