Customer Service Representative

JPS INSURANCE AGENCY LLC
Troy, MI

Job Description

Job Description

We are a family owned independent insurance agency seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
  • Handle inbound calls, client inquiries and service requests
  • Provide information about the products and services
  • Troubleshoot and resolve issues and concerns for clients
  • Document and update client records based on interactions
  • Assist agency management and team members with clerical and administrative duties
  • NO COLD CALLING OR PROSPECTING
  • THIS POSITION IS NOT REMOTE

Qualifications:

  • Positive attitude is essential
  • Professional demeanor
  • Excellent written and verbal communication skills
  • Previous experience in customer service, sales, or other related fields is a plus
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
Company Description

We are a family owned independent insurance agency specializing in personal lines and commercial lines insurance. We are highly committed to our clients and to our employees.

Company Description

We are a family owned independent insurance agency specializing in personal lines and commercial lines insurance. We are highly committed to our clients and to our employees.

Posted 2026-07-30

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