Front Desk Dundee MI Hotel
IMMEDIATELY HIRING
Job Summary: Quality Inn, Dundee, MI is currently seeking a motivated and customer service-oriented individual for the role of Front Desk at our hotel located in Dundee, MI. This is a full-time, individual contributor role in the hospitality/restaurant industry. The Front Desk is responsible for providing excellent guest service, managing reservations, and assisting with various administrative tasks to ensure the smooth operation of the hotel. Compensation & Benefits: As a Full-Time Front Desk employee, you will receive a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and retirement savings options. Responsibilities:- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary paperwork and payment is completed accurately
- Answer incoming phone calls and assist guests with inquiries and reservations
- Keep track of room availability and make reservations according to guest preferences
- Handle guest complaints and issues in a timely and efficient manner
- Maintain a clean and organized front desk and lobby area
- Process payments and maintain accurate financial records
- Assist with administrative tasks, such as filing, data entry, and inventory management
- Adhere to all company policies and procedures to ensure a positive guest experience
- Collaborate with other hotel staff to ensure smooth operation and guest satisfaction
- High School Diploma or equivalent, with previous customer service experience
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to handle multiple tasks and prioritize accordingly
- Proficiency in Microsoft Office and knowledge of hotel management systems is a plus
- Availability to work a flexible schedule, including weekends and holidays
- Must be able to stand for long periods and lift up to 20 pounds
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