Medical Support Assistant

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.



Job Title: Medical Support Assistant| Sheridan, WY



DESCRIPTION OF SERVICES:
We are seeking Medical Support Assistants (MSAs) to provide scheduling, reception, and administrative support to Veterans in accordance with VA guidelines. MSAs will coordinate patient appointments, manage consults, and ensure exceptional customer service to Veterans, families, and providers.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Contractor personnel shall be a resident of the United States of America.
• Have a High School education or GED equivalent.
• Oral and written proficiency with English.
• Knowledge of Microsoft Office (Microsoft Windows, Microsoft Word, PowerPoint, Excel, Teams, and Access).
• Type at least 50 WPM.
• Have no health or physical disability restrictions that interfere with the performance of assigned duties.
• Basic medical terminology knowledge.
• Minimum 6 months’ customer service experience in similar setting.
• Strong communication, customer service, and organizational skills.
• Experience with appointment scheduling, medical records, or healthcare support preferred.
• Ability to work both independently and as part of a team.

JOB DUTIES AND RESPONSIBILITIES:

• Schedule, manage, and coordinate outpatient appointments per VA directives.
• Validate and update patient demographic information.
• Process consults and records in VA systems (CPRS, VISTA, HSRM, PPMS).
• Communicate with Veterans, providers, and community care partners regarding scheduling and services.
• Respond to phone inquiries in a courteous and timely manner.
• Use Microsoft Office (Excel, Word, Outlook, Teams) daily.
• Work with the Lead Scheduler to ensure accuracy, timeliness, and excellent patient communication.
• Provide professional, positive customer service to Veterans, families, and staff.
• Other duties as assigned.

HOURS OF OPERATION
Clinic Hours: Regular business hours: Monday – Friday 7:00am – 6:00pm, excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours. Set schedule will be discussed during the hiring process.

PRIMARY PLACE OF PERFORMANCE: Sheridan, WY 82801

Clearance Level Required : Must be able to pass a Federal Background check. Employment is contingent upon approval of security clearance.



JAMISON CORPORATE OVERVIEW:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at:

About Jamison Professional Services:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia, founded in 1993. As a nationwide professional staff augmentation company, we help commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. We have provided talent solutions and operational solutions in the areas of program management, financial management, acquisition support, and strategic planning/consulting to over 30 U.S. Government agencies, including all four branches of the military.