Customer Care Coordinator

Our employees are the biggest investment at Hagopian. Their talents and expertise make a true difference in our company. If you are passionate in serving customers in both style and service then please consider joining our family. Whether you’re a Sales Consultant in a Hagopian retail showroom, an Inventory Specialist at the corporate office or a Cleaning Services Technician in the field, a career at Hagopian is being a part of something we think is pretty great.

Company: Hagopian Cleaning Services

Location: Oak Park, MI

Level: Full Time

Overview

Hagopian is seeking an upbeat Customer Care Coordinator to join their team in Oak Park, MI. This position requires the highest level of professionalism, problem-solving, and communication skills for this critical, customer-facing role. Whether it is forwarding a call, scheduling an appointment, or addressing the rare customer complaint, the right candidate will demand the very best from themselves and their colleagues to deliver outstanding results. Hagopian cleaning services is a well-established leader in rugs, upholstery, drapes, and tile cleaning services. Delivering customer satisfaction that is second to none is expected at all levels of the organization. Will you be our next team member?

BENEFITS. Hagopian offers an attractive benefits package that includes medical, dental, vision, and life insurance; short-term and long-term disability insurance; paid vacation, and a 401k retirement plan.

Responsibilities

• Assist customers in scheduling, re-scheduling, and canceling appointments, scheduling pickup & delivery appointments, confirming appointments, and follow-up on completed work orders.
• Handle complaints in a professional manner and complete the necessary documentation.
• Answer incoming calls.
• Provide price estimates.
• Assist customers with general questions and concerns.
• Filing and general clerical duties.

Requirements

• Possess exceptional customer service skills that instill confidence and trust with our diverse clients and staff.
• Possess excellent clerical, organizational, math, and problem-solving skills.
• Proficiency with computers and basic office software (Word, Excel, email, calendars).
• Ability to maintain and promote a positive attitude in the work environment.
• Possess an impeccable attendance record, an exceptional work ethic, and exemplary time management skills.
• Flexible, adaptable, independent, and motivated team player who will ensure the company provides top-notch service to all customers and employees.